MKD WORD S.L, with a share capital of €1000, registered in Spain under number B56372634, located at Calle Torres y Amat 21 08001 Barcelona (hereinafter «MKD WORD S.L»), operates the website accessible at the following address: the Website.

MKD WORD S.L attaches great importance to the protection of your personal data, because if you entrust it to us, we must take the utmost care and above all explain to you in a transparent way how we collect and use it.

The purpose of this Privacy Policy is to:

Clearly and simply explain why and how we use the information we collect when you use our Services;
Detail the options we offer you to control the use of your Data, the rights you hold over it and how to exercise them.

MKD WORD S.L undertakes to respect the following two (2) fundamental principles:

The User remains the owner of their Data;
Users’ Data is processed in a transparent, confidential and secure manner.

Respecting your privacy and personal data is a priority for us, and we undertake to process your personal data in the strictest compliance with the French Data Protection Act of January 6, 1978 (hereinafter “LIL” or “Data Protection Act”), as amended, and the EU General Data Protection Regulation of April 27, 2016 (hereinafter “GDPR”).

Learn more:

What is personal data?

Personal data is any information relating to a User that allows them to be identified directly or indirectly.

What is Processing?

Processing means any operation, or set of operations, carried out on personal data, regardless of the process used (collection, recording, organization, storage, adaptation, modification, extraction, consultation, use, disclosure by transmission, dissemination or any other form of making available, alignment or interconnection, blocking, erasure or destruction, etc.).

1. SOME PRELIMINARY DEFINITIONS

The terms mentioned below have, in this Privacy Policy, the following meaning:

Subscription: means the paid monthly "PRO Access" subscription which the Subscriber can subscribe to on the Website.
One-time Purchase: means a one-off Order of a Product on the Website by a Client, without subscribing to the Subscription.
Client: means the contracting party of MKD WORD S.L who may qualify as a consumer under Spanish law and case law, i.e. a natural person acting for purposes outside their commercial, industrial, craft, liberal or agricultural activity, or as a professional under Spanish law and case law, i.e. a natural or legal person, public or private, acting for purposes within the scope of their commercial, industrial, craft, liberal or agricultural activity, including when acting on behalf of or for another professional. A professional Client refers to companies or self-employed individuals. The Client refers indistinctly to the User who makes a One-time Purchase, benefits from the trial offer, or subscribes to a Subscription on the Website.
Order: means the purchase of Products by a Client on the Website.
Data or Personal Data: means the personal data allowing a User to be identified directly or indirectly and processed under this Privacy Policy, as defined in Article 4(1) of the GDPR.
Personal Space: means the interface hosted on the Website in which all the data provided by the Client is grouped and which allows them to access the Website and the Services. Access to the Personal Space is via Identifiers, from the "My Account" section of the Website.
Identifiers: means the Client's email address and password, required to access the Personal Space on the Website.
Products: means all products marketed by MKD WORD S.L on the Website, namely unlimited access to the Chat, to a cloud space and to the history of their conversations.
General Data Protection Regulation or GDPR: means Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Data Controller: means the person who determines the purposes and means of Processing in accordance with Article 4(7) of the GDPR.
Services: means the digital services offered under the Subscription.
Website: means the Website published by MKD WORD S.L accessible at the following address: https://ai-chatpro.com/. The Website includes all web pages and features accessible to Users.
Processor: means any natural or legal person, public authority, agency or other body that Processes Personal Data on behalf of and under the instructions of the Data Controller in accordance with Article 4(8) of the GDPR.
Processing/To Process: means any of the operations referred to in Article 4(2) of the GDPR, carried out on Personal Data under this Privacy Policy.
User: means any person who accesses and browses the Website, whether a Client, subscriber or not, or a simple visitor.

This Privacy Policy applies to any User who accesses and browses the Website and aims to inform the User about how their Data may, where applicable, be collected and processed by MKD WORD S.L.

Learn more about MKD WORD S.L and its contact details:

Legal Reminder:

The “Data Controller” is, within the meaning of the GDPR, the person who determines the purposes and means of Processing.

When two or more Data Controllers jointly determine the purposes and means of Processing, they are “joint controllers”.

The “Processor” is a person who processes personal Data on behalf of the Data Controller, acting under the authority and instructions of the Data Controller.

The Data Controller of your Data is the company MKD WORD S.L, registered in Spain under number 01_09-351162, with its registered office at Calle torres y amat 21, 08001 Barcelona.

For any questions regarding the management and use of your personal Data, the User may contact MKD WORD S.L:

By email at: contact@ai-chatpro.com ;
By post at: MKD WORD S.L – Calle torres y amat 21, 08001 Barcelona 2

2. HOW DO WE COLLECT YOUR DATA?

All Data concerning the User is collected directly from the User, for example when registering on the Website or during exchanges with MKD WORD S.L (contact request, emails, etc.).

3. WHAT ARE THE PURPOSES AND LEGAL BASES OF THE PROCESSING WE IMPLEMENT?

When the legal basis used for the Processing operations we carry out is based on the pursuit of a legitimate interest, you have the right, as a data subject, to request further information on the balancing of interests.

In all cases, MKD WORD S.L only collects the personal Data necessary for the explicit and specific purposes set out below:

PURPOSES	DETAILS OF PURPOSES	LEGAL BASES
Use of the Chat	Allow the User to access the AI-ChatPro assistant and exchange via requests; retention of history for tracking and continuity	Contractual: necessary for the provision of the service; Consent where accepted by the User
Payment management	Payment for the ordered Products, billing follow-up, maintenance of accounting records and legal documents.	Legal obligation arising from Articles L102 B and following of the Tax Procedure Code.
Contract archiving	Archiving of contracts concluded between the Client and MKD WORD S.L for an amount exceeding €120 including VAT.	Legal obligation arising from Article L.213-1 of the Consumer Code.
Customer Experience	Management and publication of Customer reviews	User consent.
Sending news and commercial offers	Managing newsletter subscriptions, sending commercial offers.	User consent.
Proper functioning and continuous improvement of the Website	Ensure the proper functioning and continuous improvement of the Website and its features (necessary updates: adding new features, adapting to technical developments, etc.).	Our legitimate interest in ensuring the best level of performance and quality of the Website, in particular through visitor statistics; User consent where required.
Management of GDPR and Data Protection rights requests	This Processing covers all operations necessary for handling rights requests addressed to MKD WORD S.L (qualification of the request, investigations, performance of specific technical operations, etc.). It only concerns cases where MKD WORD S.L acts as Data Controller.	Legal obligation arising from the GDPR and the Data Protection Act.

MKD WORD S.L will also be authorized to use this personal Data in order to comply with a legal or regulatory obligation.

In any case, and for each defined purpose, MKD WORD S.L will implement all means at its disposal to ensure the security and confidentiality of the personal Data entrusted to it, in compliance with applicable laws and regulations.

4. WHAT DATA DO WE COLLECT?

The mandatory or optional nature of the personal Data collected and the possible consequences of failing to provide it are indicated during the different contacts with Users.

You can consult the details of the Data we may hold about you below:

The details of the information provided below are not intended to be exhaustive and are primarily intended to inform you about the categories of Data that MKD WORD S.L may process.

PROCESSING	PERSONAL DATA COLLECTED
Use of the Chat	Content of requests (prompts) History of conversations Associated metadata (date, time, language)
Payment management	Payment data (credit card number, expiration date, CVV) Data required for invoicing (billing address)
Contract archiving	Email address Archiving number
Customer Experience	Email address Identifiers (login)
Sending news and commercial offers	Email address
Proper functioning and continuous improvement of the Website	Data collected through cookies and other trackers on our Website. For more details, please see our cookies policy: https://ai-chatpro.com/en/cookies
Management of rights requests	Email address If applicable, a copy of proof of identity

5. WHO CAN ACCESS YOUR PERSONAL DATA?

Within the limits of their respective responsibilities and for the purposes mentioned above, the main persons who may have access to your Data are as follows:

Authorized personnel of MKD WORD S.L;
Service providers responsible for the management and hosting of the Website and the IT system of MKD WORD S.L;
Service providers responsible for payment management (bank);
Where applicable, authorized personnel of our Processors;
Where applicable, the competent courts, mediators, auditors, accountants, lawyers, bailiffs, debt collection companies, police or gendarmerie authorities in the event of theft or judicial requisition;
Third parties likely to place cookies on your devices (computers, tablets, smartphones, etc.) when you consent to it.

Your Data will not be disclosed, exchanged, sold, or rented to anyone other than those mentioned above without your express, prior consent and in compliance with applicable legal and regulatory provisions.

6. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We only retain your personal Data for as long as necessary for the purposes pursued, as described above and summarized in the table below:

PROCESSING	DURATION
Use of the Chat	For the entire duration of the contractual relationship and then stored in intermediate archiving for the applicable limitation period (five (5) years for evidentiary purposes).
Payment management	For credit card payments, in accordance with Article L.133-24 of the Monetary and Financial Code, this Data may be kept for evidentiary purposes in case of potential dispute or claim, in intermediate archives, for a period of thirteen (13) months following the debit date (fifteen (15) months for deferred debit cards). PAN and CVV data are not stored, and expiration date data is deleted once reached. Invoices and accounting records are kept for ten (10) years from their issuance.
Contract archiving	Contracts concluded between the Client and MKD WORD S.L for an amount greater than €120 including VAT are kept for ten (10) years in accordance with Article L.213-1 of the Consumer Code.
Customer Experience	Data is kept for three (3) years from the date the review is published on the Website.
Sending news and commercial offers	Data is kept until consent is withdrawn (unsubscribe via the link provided) or, where applicable, for the duration of the contractual relationship, then in intermediate archives for three (3) years after the end of the contractual relationship, or three (3) years after the last contact with MKD WORD S.L.
Proper functioning and continuous improvement of the Website	The retention period of the different cookies installed by MKD WORD S.L is detailed in the cookies policy available at: https://ai-chatpro.com/en/cookies.
Management of rights requests	Personal Data relating to the management of rights requests is kept for as long as necessary to process the request, then in intermediate archiving for the applicable criminal limitation period, i.e. six years (Art. 8 of the Criminal Procedure Code).

7. WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?

In accordance with the Data Protection Act and the GDPR, you have several rights regarding your personal Data:

Right of access (Article 15 GDPR), rectification (Article 16 GDPR), updating, and completion of your personal Data (learn more);
Right to block or delete your personal Data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, disclosure, or storage is prohibited (learn more);
Right to withdraw your consent at any time (Article 13-2c GDPR);
Right to data portability for personal Data you have provided, where your personal Data is subject to automated Processing based on your consent or a contract (Article 20 GDPR);
Right to define what happens to your personal Data after your death and to choose whether we communicate (or not) your personal Data to a third party previously designated (Article 85 LIL) (learn more).

These rights can be exercised by:

By email to: contact@ai-chatpro.com;
By post to: MKD WORD S.L – Calle torres y amat 21, 08001 Barcelona 2

Finally, you can also lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

8. WHAT ABOUT CONNECTION DATA, COOKIES AND OTHER “TRACKERS”?

MKD WORD S.L uses on its Website connection Data (date, time, IP address, visitor’s computer protocol, page viewed) and cookies (small files stored on your computer) allowing you to be identified, your visits to be remembered, and audience measurements and statistics of the Website, particularly regarding the pages visited.

Depending on the purposes, Users may consent to, refuse, or choose the placement of certain types of cookies on their devices.

The terms of cookie placement and the rights of Users are set out in the Website’s Cookies Policy.

Learn more:

For more information about cookies (how to manage, delete, or identify them), you can consult:

9. ARE YOUR PERSONAL DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?

As a rule, we process your Data within the European Union.

However, given the nature of our activity, and subject to prior information, we may transfer your personal Data outside the European Union.

In such a case, MKD WORD S.L will inform you of the measures taken to control such transfer and ensure its compliance.

10. WHAT SECURITY MEASURES ARE IMPLEMENTED TO PROTECT YOUR DATA?

MKD WORD S.L undertakes to implement all appropriate technical and organizational measures to ensure the security of Data Processing and the confidentiality of your Data, in application of the amended Data Protection Act and the GDPR.

To this end, MKD WORD S.L takes the necessary precautions, considering the nature of your Data and the risks presented by the Processing, to preserve its security and, in particular, to prevent the Data from being altered, damaged, or accessed by unauthorized third parties (physical protection of premises, authentication procedures for users with personal and secure access via confidential identifiers and passwords, connection logging, encryption of certain data, etc.).

11. UPDATING THE PRIVACY POLICY

We may update this Privacy Policy to reflect, for example, changes relating to the Data Processing implemented or for other operational, legal or regulatory reasons.

We therefore invite you to consult this Privacy Policy regularly to stay informed about the use of cookies and related technologies.

The date indicated at the top of this Privacy Policy is the date of the latest update.

Phone number	0 800 914 786
Email	contact@ai-chatpro.com

Frequently Asked Questions