General conditions
These Terms of Use are current as of September 2, 2026.
Ai-chatpro is an independent platform and is not affiliated with, endorsed by, sponsored by, or officially connected to any of the companies that develop or publish the LLMs or AI technologies referenced on this Website.
The Company may use third-party artificial intelligence models, APIs and technology providers in order to provide certain features of the Services. The availability of such technologies through ai-chatpro.com does not imply any affiliation, partnership, sponsorship or endorsement between the Company and those third-party providers unless expressly stated otherwise.
1.1. These Terms of Use (hereinafter referred to as the "Terms") are offered by MKD WORD S.L. (hereinafter referred to as the "Company"), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, with tax identification number B56372634.
These Terms determine the terms and conditions under which the client (hereinafter referred to as the "Client") may access and use the website ai-chatpro.com and all associated pages (hereinafter referred to as the "Website"), as well as the services offered through the Website (hereinafter referred to as the "Services").
1.2. The Company can be contacted by email at [email protected], via the chat available on the Website, or by phone at 0 805 620 460 from Monday to Friday between 9 a.m. and 7 p.m. and Saturday from 10 a.m. to 3 p.m. (France time).
1.3. The Company is the owner and publisher of the Website ai-chatpro.com. The Website uses hosting infrastructure provided by Amazon Web Services (AWS).
For the purposes of these Terms, the following terms, whether used in the singular or plural, shall have the meanings set out below:
"Terms": refers to these Terms of Use.
"Company": refers to MKD WORD S.L., the publisher and operator of the Website.
"Professional Partners": refers to professionals, service providers and independent experts assisting the Company in the development, implementation, provision, security or optimization of the Services.
"Website": refers to the online service published by the Company and accessible at ai-chatpro.com, including its associated pages, URLs and versions.
"Services": refers to the services provided by the Company through the Website as described in Article 4 of these Terms.
"Client": refers to any legally capable individual of legal age or any legal entity using or purchasing the Services.
Where the Client acts for purposes outside their trade, business, craft or profession, the Client shall be considered a consumer. Consumers benefit from all mandatory consumer protection rights applicable to them under Spanish law and, where applicable, the mandatory laws of their country of habitual residence.
"Client Account": refers to the personal space made available to the Client upon registration or subscription on the Website. The Client Account is accessible using personal authentication credentials. The Client may update their password and certain account information through the relevant section of the Website.
"ai-chatpro.com Offer": refers to access to artificial intelligence tools and features allowing the Client to interact with, generate, process, analyze or otherwise use AI-generated content through the Website.
"Online Assistance": refers to support services relating to account management, subscriptions, billing and use of the Services.
"Customer Service": refers to the Company's customer support service accessible by email, chat and, where available, phone.
"Subscription": refers to the paid recurring subscription available on the Website. Unless otherwise indicated at the time of purchase, the Subscription is billed for successive periods of thirty (30) days and automatically renews until cancelled by the Client in accordance with Article 12.
Where a Trial Offer applies, the first Subscription payment is charged only after the Trial Period has ended, unless the Client cancels the Subscription before the end of the Trial Period.
"Trial Period": refers to the forty-eight (48) hour period during which an eligible Client may access the Services under the conditions of the Trial Offer without being charged the recurring Subscription price.
"Trial Offer": refers to the offer allowing an eligible Client to access the Services during the Trial Period before the first recurring Subscription payment is charged. By registering for a Trial Offer, the Client also subscribes to the recurring Subscription disclosed during checkout, unless the Subscription is cancelled before the Trial Period expires.
"One-Time Purchase": refers to the purchase of a specific Service without entering into a recurring Subscription.
3.1. The Company provides the Services described in Article 4 through the Website. To purchase a Service or subscribe, the Client must follow the steps displayed on the Website, provide the required information, select the relevant Service or Subscription and choose an available payment method.
3.2. Before using the Website, the Client must ensure that they have the technical and IT resources necessary to access the Website and use the Services.
3.3. Before completing a purchase or Subscription, the Client is provided with access to these Terms and must expressly accept them through the mechanism made available during the checkout process.
By completing an order after such acceptance, the Client acknowledges having read, understood and accepted the Terms applicable to the transaction.
The Company may retain appropriate electronic records evidencing the Client's acceptance of these Terms, including the applicable version of the Terms and relevant transaction information.
3.4. The Company reserves the right to modify these Terms from time to time.
Any new version shall apply from the date indicated in the updated Terms and shall apply to new purchases and, where legally permitted and after any required notice, to subsequent renewal periods of existing Subscriptions.
Changes shall not retroactively affect rights already acquired by Clients under mandatory applicable law.
3.5. The Company operates a technical platform providing access to artificial intelligence tools and related functionality.
AI-generated outputs are automatically produced in response to information, instructions or content submitted by the Client. Such outputs are not necessarily reviewed, verified, supervised or edited by the Company before being displayed to the Client.
Artificial intelligence systems may generate inaccurate, incomplete, outdated, misleading or otherwise inappropriate information. The Client is responsible for assessing whether an AI-generated output is appropriate for their intended use and should independently verify important information before relying on it.
The Services are not intended to replace qualified professional advice where professional expertise is required, including medical, legal, financial or other regulated professional advice.
3.6. The Client acknowledges that third-party artificial intelligence providers and other technical service providers may be involved in processing requests and delivering certain features of the Services.
3.7. The Client shall not use the Website or Services to create, upload, distribute or otherwise process content that is illegal or infringes the rights of third parties.
In particular, the Client shall not use the Services for content involving child sexual exploitation, unlawful pornography, unlawful discriminatory or hateful content, unlawful violence, stolen or unauthorized content, infringement of intellectual property rights, fraud or any other activity prohibited by applicable law.
The Company may take appropriate action where it reasonably believes that the Website or Services are being used unlawfully, including restricting access, preserving relevant evidence and reporting conduct to competent authorities where required or permitted by law.
4.1. Subscription Services
4.1.1. ai-chatpro.com Offer: For a monthly Subscription price of €29 including VAT, unless another price or offer is clearly displayed before purchase, the Client receives access to the Services and the usage entitlements applicable to the Subscription selected during checkout.
Depending on the applicable offer, the Subscription may include features such as:
4.1.2. Online Assistance
Online Assistance includes support relating to Client Accounts, Subscriptions, billing and use of the Services.
Customer Service is available via the communication methods displayed on the Website, including email and chat, and where available by phone, from Monday to Friday between 9 a.m. and 7 p.m. and Saturday from 10 a.m. to 3 p.m. (France time).
The Company will use reasonable efforts to respond as promptly as possible.
4.2. One-Time Purchase Services
4.2.1. Where offered on the Website, the Client may purchase certain Services on a one-time basis without entering into a recurring Subscription.
The nature, price and method of delivery of the relevant One-Time Purchase will be displayed to the Client before the order is confirmed.
5.1. These Terms define the conditions under which the Company provides and sells its Services to Clients through the Website. They apply to Subscriptions and One-Time Purchases.
5.2. Before confirming a purchase or Subscription, the Client confirms that they have been provided with an opportunity to read and accept these Terms.
5.3. Completion of an order following express acceptance of these Terms constitutes acceptance of the Terms.
5.4. Any additional or conflicting contractual terms proposed by a Client shall not apply unless expressly accepted in writing by the Company.
5.5. The Company's failure to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or of its right to enforce it subsequently.
5.6. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by applicable law.
Any provision that cannot lawfully be applied to a consumer shall apply only to the extent permitted by mandatory consumer protection law.
6.1. The essential characteristics of the Services, applicable price, billing frequency and, where applicable, Trial Offer are displayed to the Client before the order is confirmed.
6.2. Before final confirmation, the Client is provided with an order summary showing the selected Service or Subscription, applicable price and any additional charges.
The Client has the opportunity to identify and correct input errors before confirming the order.
6.3. Before confirming the order, the Client must expressly accept these Terms.
The Client must then activate a clearly labelled button or equivalent function indicating that placing the order entails an obligation to pay, either immediately or after the disclosed Trial Period.
6.4. Once the Client has accepted the Terms and confirmed the order, a binding contract is formed between the Client and the Company, subject to any mandatory consumer rights, including the statutory right of withdrawal described in Article 11.
6.5. The Client must provide the payment and billing information necessary to complete the transaction.
6.6. Following confirmation of the order, the Company sends the Client an electronic confirmation containing or providing access to relevant information concerning the order, Subscription and Client Account.
7.1. Prices applicable to the Services are displayed before the Client confirms the order. Unless otherwise expressly stated, prices displayed to consumers include applicable VAT.
7.2. The total price and, in the case of a recurring Subscription, the recurring billing conditions are displayed before final validation of the order.
7.3. Payments are made in the currency displayed during checkout. Where the displayed currency is EUR, payment shall be made in EUR.
7.4. By subscribing to a recurring Subscription, the Client authorizes the Company and its payment service providers to charge the applicable Subscription price automatically at the frequency disclosed during checkout until the Subscription is cancelled.
Where a Trial Offer applies, the first recurring payment will be charged at the end of the Trial Period unless the Client cancels before the Trial Period expires.
Unless otherwise stated during checkout, subsequent payments are charged every thirty (30) days thereafter until cancellation.
7.5. Payments are processed through third-party payment service providers using appropriate security measures. The Company does not receive or store the complete payment card number where payment information is tokenized or otherwise handled directly by the payment service provider.
The Company may receive limited payment-related information necessary for transaction processing, customer support, accounting, fraud prevention and dispute management.
7.6. The Client represents that they are authorized to use the payment method provided for the transaction.
7.7. The Company may refuse, suspend or cancel a transaction or access to the Services where reasonably necessary due to non-payment, suspected fraud, attempted fraud, unauthorized payment activity, chargeback abuse, security concerns or other unlawful activity.
Any such measure shall be taken in accordance with applicable law and shall not affect mandatory consumer rights.
7.8. In the event that a recurring payment cannot be collected, the Company may retry the payment using the payment method provided by the Client and may suspend access to paid Services until payment has been successfully completed.
8.1. The Services are made available electronically in accordance with the characteristics and timing communicated to the Client during the purchase process.
For digital Services intended to be accessible immediately, access may be activated as soon as the order or Trial Offer has been successfully confirmed.
Immediate access to the Services does not, by itself, affect the statutory right of withdrawal described in Article 11.
8.2. Where a Client Account is required, the Client is responsible for maintaining the confidentiality of their authentication credentials and for taking reasonable steps to prevent unauthorized access.
The Client must notify the Company without undue delay if they reasonably suspect unauthorized access to their Client Account.
8.3. The Client is responsible for ensuring that the information provided to the Company is accurate and up to date.
8.4. The Company may rely on third-party infrastructure, hosting providers, payment providers and artificial intelligence providers for the operation of the Services.
The Company shall not be liable for failures attributable exclusively to an unforeseeable and unavoidable act of a third party, force majeure or circumstances outside its reasonable control, subject always to any mandatory rights available to consumers.
9.1. Following any Subscription or purchase, the Client may contact Customer Service for assistance, clarification, billing enquiries, cancellation requests, refund requests or complaints.
9.2. Customer Service can be contacted by email at [email protected] and through the other contact methods made available on the Website.
Where phone support is available, the stated operating hours are Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 10 a.m. to 3 p.m. (France time).
10.1. The Client agrees to comply with these Terms and applicable law when accessing or using the Website and Services.
10.2. The Client shall use the Website and Services only for lawful purposes and in accordance with the technical and operational instructions made available by the Company.
10.3. In particular, the Client agrees not to:
Where appropriate and legally required, the Company will act proportionately and provide the Client with information regarding the reason for the restriction or suspension.
The Company may also take any lawful action necessary to protect its rights or comply with obligations imposed by competent authorities.
11.1. Where the Client qualifies as a consumer, the Client benefits from the statutory right of withdrawal applicable under Spanish consumer law and, where applicable, any mandatory consumer protection provisions of the law of the Client's country of habitual residence.
Unless a longer mandatory withdrawal period applies under applicable law, the consumer may withdraw from a distance contract within fourteen (14) calendar days from the date on which the contract is concluded, without having to provide any reason.
The Client may exercise the right of withdrawal by contacting the Company at [email protected] or by sending any other unequivocal statement communicating the decision to withdraw within the applicable withdrawal period.
A model withdrawal form is provided at the end of these Terms. Use of that form is not mandatory.
11.2. Access to the Services may begin immediately after registration or confirmation of the order, including during the statutory withdrawal period.
The Company does not require the consumer to waive their statutory right of withdrawal as a condition of receiving immediate access to the Services.
If an eligible consumer exercises the right of withdrawal within the applicable fourteen (14) day withdrawal period, the Company will refund all payments received from that consumer under the relevant contract, even if the consumer has accessed or used the Services during the withdrawal period.
The Company will not deduct or retain any amount corresponding to Services already accessed or used during that withdrawal period.
11.3. Refunds following the valid exercise of the statutory right of withdrawal will be made without undue delay and, in any event, no later than fourteen (14) calendar days after the Company has been informed of the consumer's decision to withdraw.
Unless the consumer expressly agrees otherwise, the refund will be made using the same payment method used for the original transaction and the consumer will not incur any fees as a result of the refund.
11.4. The statutory right of withdrawal is separate from the Trial Offer and from any voluntary commercial refund policy offered by the Company.
Where a forty-eight (48) hour Trial Offer applies, the Client may cancel the Subscription at any time before expiry of the Trial Period using the cancellation options available on the Website or by contacting Customer Service.
If the Subscription is validly cancelled before expiry of the Trial Period, the recurring Subscription payment will not be charged.
11.5. Where the Company expressly offers a voluntary "Satisfied or Refunded" guarantee or another commercial refund policy, the eligibility period, conditions and scope of that guarantee shall be those clearly communicated to the Client at the time of purchase or on the Website.
Any voluntary commercial refund policy is additional to, and does not limit, the Client's statutory right of withdrawal or any other mandatory consumer rights.
11.6. Nothing in this Article limits any statutory remedy available to a consumer where digital content or digital services do not conform with the contract or applicable law.
12.1. The Subscription is provided without a minimum commitment period unless a different commitment is expressly disclosed to the Client before purchase.
The Subscription renews automatically for successive billing periods until cancelled.
The Client may cancel the monthly Subscription at any time through the cancellation functionality available in the Client Account or on the Website, or by contacting the Company by email, chat or phone.
12.2. Unless mandatory law or a specific offer provides otherwise, cancellation stops future renewals and takes effect at the end of the billing period already paid for.
The Client will retain access to the paid Services until the end of that billing period.
No further Subscription payment will be charged after the effective cancellation date.
12.3. Cancellation of a Subscription is separate from the statutory right of withdrawal described in Article 11. Cancellation prevents future renewal, whereas withdrawal is a statutory right that may apply during the applicable withdrawal period.
13.1. The Company shall provide the Services with reasonable care and in accordance with applicable law.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
13.2. AI-generated content is produced automatically and may contain errors, omissions, inaccuracies, biases or outdated information.
The Client is responsible for reviewing and verifying AI-generated content before relying on it, particularly where decisions may have significant legal, financial, medical, professional or personal consequences.
The Company does not guarantee that AI-generated content will always be accurate, complete, unique, suitable for a particular purpose or free from errors.
13.3. To the extent permitted by applicable law, the Company shall not be responsible for a failure or improper performance of the Services where such failure results from:
Temporary interruptions may occur due to maintenance, security updates, technical incidents, Internet infrastructure failures, changes made by third-party providers or circumstances outside the Company's reasonable control.
13.5. The Website may contain links to third-party websites or services that are not operated or controlled by the Company.
The presence of such links does not imply endorsement of the third-party website, service, information or content.
The Company is not responsible for the availability or content of third-party websites, subject to applicable law.
13.6. The Company shall not be responsible for a Client's failure to receive emails because of incorrect contact information supplied by the Client, spam filtering, mailbox limitations or technical problems with the Client's email provider that are outside the Company's reasonable control.
14.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Spanish data protection legislation and any other mandatory data protection rules applicable to the processing concerned.
The Company may process personal data for purposes including creation and management of Client Accounts, provision of the Services, payment and billing management, customer support, security, fraud prevention, dispute management, compliance with legal obligations and, where an appropriate legal basis exists, marketing communications.
14.2. Depending on the Services used, personal data processed by the Company may include identification and contact information, account information, transaction and billing information, technical and usage data, customer support communications and information submitted by the Client when using the Services.
Certain information is necessary in order to create a Client Account, complete a transaction or provide the Services. Where required information is not provided, the Company may be unable to provide the relevant Service.
14.3. The Company may use service providers acting on its behalf or otherwise involved in providing the Services, including hosting providers, payment providers, customer support providers, analytics providers, security providers and artificial intelligence technology providers.
Where personal data is transferred outside the European Economic Area, the Company will use an applicable lawful transfer mechanism where required, such as an adequacy decision, Standard Contractual Clauses approved by the European Commission or another mechanism permitted under applicable data protection law.
14.4. Subject to the conditions provided by applicable data protection law, Clients may have rights including access, rectification, erasure, restriction of processing, data portability and objection to certain processing, as well as the right to withdraw consent where processing is based on consent.
Requests concerning personal data may be submitted to [email protected].
The Client may also have the right to lodge a complaint with the competent data protection supervisory authority.
14.5. Personal data may be disclosed to third parties where necessary to provide the Services, process payments, prevent fraud, maintain security, comply with legal obligations, establish or defend legal claims or where otherwise permitted by applicable law.
Further information concerning the processing of personal data, including applicable legal bases, retention periods, recipients and the Client's rights, is available in the Company's Privacy Policy.
14.6. The Website uses cookies and similar technologies in accordance with applicable data protection and electronic communications laws.
Cookies that are strictly necessary for the operation, security or functionality of the Website may be used without consent where permitted by law.
Other cookies or similar technologies requiring consent, including certain analytics, advertising or personalization technologies, will only be activated after the Client has provided the required consent through the Website's consent management interface.
14.7. Where consent is required, the Client may accept or refuse the relevant categories of cookies and may modify or withdraw their consent through the cookie settings made available on the Website.
Refusing optional cookies shall not prevent access to the core Services where those cookies are not necessary for their operation.
14.8. Mere inactivity, scrolling or continued browsing shall not in itself constitute consent to cookies for which valid consent is legally required.
14.9. Further information concerning cookies and similar technologies used on the Website is available in the Company's Cookie Policy.
15.1. The Website, including its structure, design, software, databases, trademarks, logos, graphics and other elements created or owned by the Company, is protected by applicable intellectual property laws.
Except for third-party elements and content or rights belonging to Clients or other third parties, these elements are owned by or licensed to the Company.
15.2. The Company's corporate name, trademarks, logos and distinctive signs may not be used without the Company's prior authorization except where such use is permitted by applicable law.
15.3. Access to the Website does not transfer ownership of any intellectual property rights to the Client.
Except as expressly permitted under these Terms or applicable law, the Client may not reproduce, publish, distribute, modify, sell or commercially exploit the Website, its software or proprietary content.
15.4. The Company grants the Client a limited, non-exclusive, non-transferable and revocable right to access and use the Website and Services for the duration of the Client's authorized access, subject to these Terms.
15.5. Third-party artificial intelligence models, software, trademarks, names and other materials accessible through the Website remain subject to the intellectual property rights and terms applicable to their respective owners.
Nothing in these Terms transfers ownership of such third-party intellectual property to the Company or the Client.
15.6. The Website may contain links or references to third-party websites. Such links do not transfer any rights relating to those third-party services and do not constitute an endorsement by the Company.
15.7. The treatment and permitted use of content submitted by Clients and AI-generated outputs may also be subject to applicable law, the technical characteristics of the relevant AI service and any specific terms expressly communicated to the Client.
16.1. Where the Client expressly subscribes to a newsletter or otherwise provides valid consent to receive marketing communications, the Company may send commercial communications relating to its products and Services in accordance with applicable law.
16.2. Where applicable law permits the Company to send communications concerning products or services similar to those previously purchased by an existing Client without obtaining separate consent, the Company may do so subject to the conditions and safeguards required by applicable law.
16.3. The Client may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting the Company.
Withdrawal of marketing consent does not affect service-related communications that are necessary for the performance of the contract, including billing, security, account and Subscription communications.
17.1. These Terms and the contractual relationship between the Client and the Company are governed by Spanish law.
However, where the Client is a consumer habitually residing in another country, this choice of Spanish law shall not deprive the Client of the protection afforded by mandatory provisions of the law of their country of habitual residence that cannot be derogated from by agreement, where such protection applies in accordance with Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I) or other applicable rules.
17.2. In the event of a complaint or dispute concerning the Services, the Client is invited to first contact the Company's Customer Service at [email protected] so that the parties may attempt to resolve the matter amicably.
Where a consumer complaint submitted directly to the Company cannot be resolved, the Company will provide the consumer, where required by applicable law, with information concerning an accredited alternative dispute resolution entity competent to deal with the dispute and will indicate whether the Company is required or willing to participate in the relevant procedure.
Consumers involved in a cross-border dispute within the European Union may also seek information and assistance through the European Consumer Centres Network (ECC-Net).
17.3. Nothing in these Terms limits any mandatory right of a consumer to bring proceedings before a court having jurisdiction under applicable European Union or national consumer protection rules.
In particular, where the applicable European jurisdiction rules so provide, a consumer may bring proceedings against the Company before the courts of the Member State in which the Company is established or before the competent courts of the place where the consumer is domiciled.
Proceedings brought by the Company against a consumer shall be subject to the mandatory jurisdiction rules applicable to consumer contracts.
17.4. Where the Client acts exclusively in the course of a trade, business, craft or profession and is therefore not a consumer, any dispute arising out of or relating to these Terms shall, to the extent permitted by applicable law, be subject to the jurisdiction of the competent courts of Barcelona, Spain.
The following form may be used by consumers wishing to exercise their statutory right of withdrawal. Use of this form is optional; any other unequivocal statement communicating the decision to withdraw may also be used.
To: MKD WORD S.L.
Calle Torres y Amat 21
08001 Barcelona
Spain
Email: [email protected]
I hereby give notice that I withdraw from my contract for the provision of the following Service:
Service / Subscription: ______________________________
Order date: ______________________________
Name of consumer: ______________________________
Email address used for the order: ______________________________
Address of consumer, where applicable: ______________________________
Date: ______________________________
Signature of consumer (only if this form is submitted on paper): ______________________________
Disclaimer
Ai-chatpro is an independent platform and is not affiliated with, endorsed by, sponsored by, or officially connected to any of the companies that develop or publish the LLMs or AI technologies referenced on this Website.
The Company may use third-party artificial intelligence models, APIs and technology providers in order to provide certain features of the Services. The availability of such technologies through ai-chatpro.com does not imply any affiliation, partnership, sponsorship or endorsement between the Company and those third-party providers unless expressly stated otherwise.
1. PREAMBLE – COMPANY IDENTIFICATION
1.1. These Terms of Use (hereinafter referred to as the "Terms") are offered by MKD WORD S.L. (hereinafter referred to as the "Company"), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, with tax identification number B56372634.
These Terms determine the terms and conditions under which the client (hereinafter referred to as the "Client") may access and use the website ai-chatpro.com and all associated pages (hereinafter referred to as the "Website"), as well as the services offered through the Website (hereinafter referred to as the "Services").
1.2. The Company can be contacted by email at [email protected], via the chat available on the Website, or by phone at 0 805 620 460 from Monday to Friday between 9 a.m. and 7 p.m. and Saturday from 10 a.m. to 3 p.m. (France time).
1.3. The Company is the owner and publisher of the Website ai-chatpro.com. The Website uses hosting infrastructure provided by Amazon Web Services (AWS).
2. DEFINITIONS
For the purposes of these Terms, the following terms, whether used in the singular or plural, shall have the meanings set out below:
"Terms": refers to these Terms of Use.
"Company": refers to MKD WORD S.L., the publisher and operator of the Website.
"Professional Partners": refers to professionals, service providers and independent experts assisting the Company in the development, implementation, provision, security or optimization of the Services.
"Website": refers to the online service published by the Company and accessible at ai-chatpro.com, including its associated pages, URLs and versions.
"Services": refers to the services provided by the Company through the Website as described in Article 4 of these Terms.
"Client": refers to any legally capable individual of legal age or any legal entity using or purchasing the Services.
Where the Client acts for purposes outside their trade, business, craft or profession, the Client shall be considered a consumer. Consumers benefit from all mandatory consumer protection rights applicable to them under Spanish law and, where applicable, the mandatory laws of their country of habitual residence.
"Client Account": refers to the personal space made available to the Client upon registration or subscription on the Website. The Client Account is accessible using personal authentication credentials. The Client may update their password and certain account information through the relevant section of the Website.
"ai-chatpro.com Offer": refers to access to artificial intelligence tools and features allowing the Client to interact with, generate, process, analyze or otherwise use AI-generated content through the Website.
"Online Assistance": refers to support services relating to account management, subscriptions, billing and use of the Services.
"Customer Service": refers to the Company's customer support service accessible by email, chat and, where available, phone.
"Subscription": refers to the paid recurring subscription available on the Website. Unless otherwise indicated at the time of purchase, the Subscription is billed for successive periods of thirty (30) days and automatically renews until cancelled by the Client in accordance with Article 12.
Where a Trial Offer applies, the first Subscription payment is charged only after the Trial Period has ended, unless the Client cancels the Subscription before the end of the Trial Period.
"Trial Period": refers to the forty-eight (48) hour period during which an eligible Client may access the Services under the conditions of the Trial Offer without being charged the recurring Subscription price.
"Trial Offer": refers to the offer allowing an eligible Client to access the Services during the Trial Period before the first recurring Subscription payment is charged. By registering for a Trial Offer, the Client also subscribes to the recurring Subscription disclosed during checkout, unless the Subscription is cancelled before the Trial Period expires.
"One-Time Purchase": refers to the purchase of a specific Service without entering into a recurring Subscription.
3. GENERAL PROVISIONS AND CLIENT CONSENT
3.1. The Company provides the Services described in Article 4 through the Website. To purchase a Service or subscribe, the Client must follow the steps displayed on the Website, provide the required information, select the relevant Service or Subscription and choose an available payment method.
3.2. Before using the Website, the Client must ensure that they have the technical and IT resources necessary to access the Website and use the Services.
3.3. Before completing a purchase or Subscription, the Client is provided with access to these Terms and must expressly accept them through the mechanism made available during the checkout process.
By completing an order after such acceptance, the Client acknowledges having read, understood and accepted the Terms applicable to the transaction.
The Company may retain appropriate electronic records evidencing the Client's acceptance of these Terms, including the applicable version of the Terms and relevant transaction information.
3.4. The Company reserves the right to modify these Terms from time to time.
Any new version shall apply from the date indicated in the updated Terms and shall apply to new purchases and, where legally permitted and after any required notice, to subsequent renewal periods of existing Subscriptions.
Changes shall not retroactively affect rights already acquired by Clients under mandatory applicable law.
3.5. The Company operates a technical platform providing access to artificial intelligence tools and related functionality.
AI-generated outputs are automatically produced in response to information, instructions or content submitted by the Client. Such outputs are not necessarily reviewed, verified, supervised or edited by the Company before being displayed to the Client.
Artificial intelligence systems may generate inaccurate, incomplete, outdated, misleading or otherwise inappropriate information. The Client is responsible for assessing whether an AI-generated output is appropriate for their intended use and should independently verify important information before relying on it.
The Services are not intended to replace qualified professional advice where professional expertise is required, including medical, legal, financial or other regulated professional advice.
3.6. The Client acknowledges that third-party artificial intelligence providers and other technical service providers may be involved in processing requests and delivering certain features of the Services.
3.7. The Client shall not use the Website or Services to create, upload, distribute or otherwise process content that is illegal or infringes the rights of third parties.
In particular, the Client shall not use the Services for content involving child sexual exploitation, unlawful pornography, unlawful discriminatory or hateful content, unlawful violence, stolen or unauthorized content, infringement of intellectual property rights, fraud or any other activity prohibited by applicable law.
The Company may take appropriate action where it reasonably believes that the Website or Services are being used unlawfully, including restricting access, preserving relevant evidence and reporting conduct to competent authorities where required or permitted by law.
4. DESCRIPTION OF SERVICES
4.1. Subscription Services
4.1.1. ai-chatpro.com Offer: For a monthly Subscription price of €29 including VAT, unless another price or offer is clearly displayed before purchase, the Client receives access to the Services and the usage entitlements applicable to the Subscription selected during checkout.
Depending on the applicable offer, the Subscription may include features such as:
- Access to artificial intelligence tools and models;
- Cloud storage library;
- Chat history;
- Other features displayed on the Website as included in the applicable Subscription.
4.1.2. Online Assistance
Online Assistance includes support relating to Client Accounts, Subscriptions, billing and use of the Services.
Customer Service is available via the communication methods displayed on the Website, including email and chat, and where available by phone, from Monday to Friday between 9 a.m. and 7 p.m. and Saturday from 10 a.m. to 3 p.m. (France time).
The Company will use reasonable efforts to respond as promptly as possible.
4.2. One-Time Purchase Services
4.2.1. Where offered on the Website, the Client may purchase certain Services on a one-time basis without entering into a recurring Subscription.
The nature, price and method of delivery of the relevant One-Time Purchase will be displayed to the Client before the order is confirmed.
5. ENFORCEABILITY OF THE TERMS
5.1. These Terms define the conditions under which the Company provides and sells its Services to Clients through the Website. They apply to Subscriptions and One-Time Purchases.
5.2. Before confirming a purchase or Subscription, the Client confirms that they have been provided with an opportunity to read and accept these Terms.
5.3. Completion of an order following express acceptance of these Terms constitutes acceptance of the Terms.
5.4. Any additional or conflicting contractual terms proposed by a Client shall not apply unless expressly accepted in writing by the Company.
5.5. The Company's failure to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or of its right to enforce it subsequently.
5.6. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by applicable law.
Any provision that cannot lawfully be applied to a consumer shall apply only to the extent permitted by mandatory consumer protection law.
6. ORDERING SERVICES AND SUBSCRIPTION
6.1. The essential characteristics of the Services, applicable price, billing frequency and, where applicable, Trial Offer are displayed to the Client before the order is confirmed.
6.2. Before final confirmation, the Client is provided with an order summary showing the selected Service or Subscription, applicable price and any additional charges.
The Client has the opportunity to identify and correct input errors before confirming the order.
6.3. Before confirming the order, the Client must expressly accept these Terms.
The Client must then activate a clearly labelled button or equivalent function indicating that placing the order entails an obligation to pay, either immediately or after the disclosed Trial Period.
6.4. Once the Client has accepted the Terms and confirmed the order, a binding contract is formed between the Client and the Company, subject to any mandatory consumer rights, including the statutory right of withdrawal described in Article 11.
6.5. The Client must provide the payment and billing information necessary to complete the transaction.
6.6. Following confirmation of the order, the Company sends the Client an electronic confirmation containing or providing access to relevant information concerning the order, Subscription and Client Account.
7. PRICING AND PAYMENT TERMS
7.1. Prices applicable to the Services are displayed before the Client confirms the order. Unless otherwise expressly stated, prices displayed to consumers include applicable VAT.
7.2. The total price and, in the case of a recurring Subscription, the recurring billing conditions are displayed before final validation of the order.
7.3. Payments are made in the currency displayed during checkout. Where the displayed currency is EUR, payment shall be made in EUR.
7.4. By subscribing to a recurring Subscription, the Client authorizes the Company and its payment service providers to charge the applicable Subscription price automatically at the frequency disclosed during checkout until the Subscription is cancelled.
Where a Trial Offer applies, the first recurring payment will be charged at the end of the Trial Period unless the Client cancels before the Trial Period expires.
Unless otherwise stated during checkout, subsequent payments are charged every thirty (30) days thereafter until cancellation.
7.5. Payments are processed through third-party payment service providers using appropriate security measures. The Company does not receive or store the complete payment card number where payment information is tokenized or otherwise handled directly by the payment service provider.
The Company may receive limited payment-related information necessary for transaction processing, customer support, accounting, fraud prevention and dispute management.
7.6. The Client represents that they are authorized to use the payment method provided for the transaction.
7.7. The Company may refuse, suspend or cancel a transaction or access to the Services where reasonably necessary due to non-payment, suspected fraud, attempted fraud, unauthorized payment activity, chargeback abuse, security concerns or other unlawful activity.
Any such measure shall be taken in accordance with applicable law and shall not affect mandatory consumer rights.
7.8. In the event that a recurring payment cannot be collected, the Company may retry the payment using the payment method provided by the Client and may suspend access to paid Services until payment has been successfully completed.
8. SERVICE DELIVERY AND PLATFORM ACCESS
8.1. The Services are made available electronically in accordance with the characteristics and timing communicated to the Client during the purchase process.
For digital Services intended to be accessible immediately, access may be activated as soon as the order or Trial Offer has been successfully confirmed.
Immediate access to the Services does not, by itself, affect the statutory right of withdrawal described in Article 11.
8.2. Where a Client Account is required, the Client is responsible for maintaining the confidentiality of their authentication credentials and for taking reasonable steps to prevent unauthorized access.
The Client must notify the Company without undue delay if they reasonably suspect unauthorized access to their Client Account.
8.3. The Client is responsible for ensuring that the information provided to the Company is accurate and up to date.
8.4. The Company may rely on third-party infrastructure, hosting providers, payment providers and artificial intelligence providers for the operation of the Services.
The Company shall not be liable for failures attributable exclusively to an unforeseeable and unavoidable act of a third party, force majeure or circumstances outside its reasonable control, subject always to any mandatory rights available to consumers.
9. CUSTOMER SUPPORT
9.1. Following any Subscription or purchase, the Client may contact Customer Service for assistance, clarification, billing enquiries, cancellation requests, refund requests or complaints.
9.2. Customer Service can be contacted by email at [email protected] and through the other contact methods made available on the Website.
Where phone support is available, the stated operating hours are Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 10 a.m. to 3 p.m. (France time).
10. CLIENT OBLIGATIONS
10.1. The Client agrees to comply with these Terms and applicable law when accessing or using the Website and Services.
10.2. The Client shall use the Website and Services only for lawful purposes and in accordance with the technical and operational instructions made available by the Company.
10.3. In particular, the Client agrees not to:
- Use the Website or Services in any unlawful manner or for any unlawful purpose;
- Copy, reproduce, rent, lend, distribute, transfer, sublicense, resell or commercially exploit the Website or Services except where expressly authorized by the Company;
- Reverse engineer, decompile, disassemble or attempt to discover the source code of the Website or related software except to the extent such restriction is prohibited by applicable law;
- Attempt to gain unauthorized access to the Website, another Client Account, the Company's systems or any connected infrastructure;
- Introduce viruses, malware, malicious code or other technology intended to damage, disrupt or interfere with the Website or Services;
- Use automated processes, scripts or other methods in a manner that materially interferes with the normal operation of the Website or circumvents applicable technical restrictions;
- Infringe the Company's or any third party's intellectual property, privacy or other legal rights;
- Resell or attempt to resell access to the Services without the Company's prior authorization;
- Use the Services to engage in fraud, payment abuse or other deceptive or unlawful conduct.
Where appropriate and legally required, the Company will act proportionately and provide the Client with information regarding the reason for the restriction or suspension.
The Company may also take any lawful action necessary to protect its rights or comply with obligations imposed by competent authorities.
11. RIGHT OF WITHDRAWAL – TRIAL CANCELLATION AND REFUNDS
11.1. Where the Client qualifies as a consumer, the Client benefits from the statutory right of withdrawal applicable under Spanish consumer law and, where applicable, any mandatory consumer protection provisions of the law of the Client's country of habitual residence.
Unless a longer mandatory withdrawal period applies under applicable law, the consumer may withdraw from a distance contract within fourteen (14) calendar days from the date on which the contract is concluded, without having to provide any reason.
The Client may exercise the right of withdrawal by contacting the Company at [email protected] or by sending any other unequivocal statement communicating the decision to withdraw within the applicable withdrawal period.
A model withdrawal form is provided at the end of these Terms. Use of that form is not mandatory.
11.2. Access to the Services may begin immediately after registration or confirmation of the order, including during the statutory withdrawal period.
The Company does not require the consumer to waive their statutory right of withdrawal as a condition of receiving immediate access to the Services.
If an eligible consumer exercises the right of withdrawal within the applicable fourteen (14) day withdrawal period, the Company will refund all payments received from that consumer under the relevant contract, even if the consumer has accessed or used the Services during the withdrawal period.
The Company will not deduct or retain any amount corresponding to Services already accessed or used during that withdrawal period.
11.3. Refunds following the valid exercise of the statutory right of withdrawal will be made without undue delay and, in any event, no later than fourteen (14) calendar days after the Company has been informed of the consumer's decision to withdraw.
Unless the consumer expressly agrees otherwise, the refund will be made using the same payment method used for the original transaction and the consumer will not incur any fees as a result of the refund.
11.4. The statutory right of withdrawal is separate from the Trial Offer and from any voluntary commercial refund policy offered by the Company.
Where a forty-eight (48) hour Trial Offer applies, the Client may cancel the Subscription at any time before expiry of the Trial Period using the cancellation options available on the Website or by contacting Customer Service.
If the Subscription is validly cancelled before expiry of the Trial Period, the recurring Subscription payment will not be charged.
11.5. Where the Company expressly offers a voluntary "Satisfied or Refunded" guarantee or another commercial refund policy, the eligibility period, conditions and scope of that guarantee shall be those clearly communicated to the Client at the time of purchase or on the Website.
Any voluntary commercial refund policy is additional to, and does not limit, the Client's statutory right of withdrawal or any other mandatory consumer rights.
11.6. Nothing in this Article limits any statutory remedy available to a consumer where digital content or digital services do not conform with the contract or applicable law.
12. TERMINATION OF THE MONTHLY SUBSCRIPTION
12.1. The Subscription is provided without a minimum commitment period unless a different commitment is expressly disclosed to the Client before purchase.
The Subscription renews automatically for successive billing periods until cancelled.
The Client may cancel the monthly Subscription at any time through the cancellation functionality available in the Client Account or on the Website, or by contacting the Company by email, chat or phone.
12.2. Unless mandatory law or a specific offer provides otherwise, cancellation stops future renewals and takes effect at the end of the billing period already paid for.
The Client will retain access to the paid Services until the end of that billing period.
No further Subscription payment will be charged after the effective cancellation date.
12.3. Cancellation of a Subscription is separate from the statutory right of withdrawal described in Article 11. Cancellation prevents future renewal, whereas withdrawal is a statutory right that may apply during the applicable withdrawal period.
13. LIABILITY
13.1. The Company shall provide the Services with reasonable care and in accordance with applicable law.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
13.2. AI-generated content is produced automatically and may contain errors, omissions, inaccuracies, biases or outdated information.
The Client is responsible for reviewing and verifying AI-generated content before relying on it, particularly where decisions may have significant legal, financial, medical, professional or personal consequences.
The Company does not guarantee that AI-generated content will always be accurate, complete, unique, suitable for a particular purpose or free from errors.
13.3. To the extent permitted by applicable law, the Company shall not be responsible for a failure or improper performance of the Services where such failure results from:
- An act or omission attributable to the Client;
- An unforeseeable and unavoidable act of a third party unrelated to the provision of the Services;
- A force majeure event or other circumstance outside the Company's reasonable control.
Temporary interruptions may occur due to maintenance, security updates, technical incidents, Internet infrastructure failures, changes made by third-party providers or circumstances outside the Company's reasonable control.
13.5. The Website may contain links to third-party websites or services that are not operated or controlled by the Company.
The presence of such links does not imply endorsement of the third-party website, service, information or content.
The Company is not responsible for the availability or content of third-party websites, subject to applicable law.
13.6. The Company shall not be responsible for a Client's failure to receive emails because of incorrect contact information supplied by the Client, spam filtering, mailbox limitations or technical problems with the Client's email provider that are outside the Company's reasonable control.
14. PERSONAL DATA AND COOKIES
14.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Spanish data protection legislation and any other mandatory data protection rules applicable to the processing concerned.
The Company may process personal data for purposes including creation and management of Client Accounts, provision of the Services, payment and billing management, customer support, security, fraud prevention, dispute management, compliance with legal obligations and, where an appropriate legal basis exists, marketing communications.
14.2. Depending on the Services used, personal data processed by the Company may include identification and contact information, account information, transaction and billing information, technical and usage data, customer support communications and information submitted by the Client when using the Services.
Certain information is necessary in order to create a Client Account, complete a transaction or provide the Services. Where required information is not provided, the Company may be unable to provide the relevant Service.
14.3. The Company may use service providers acting on its behalf or otherwise involved in providing the Services, including hosting providers, payment providers, customer support providers, analytics providers, security providers and artificial intelligence technology providers.
Where personal data is transferred outside the European Economic Area, the Company will use an applicable lawful transfer mechanism where required, such as an adequacy decision, Standard Contractual Clauses approved by the European Commission or another mechanism permitted under applicable data protection law.
14.4. Subject to the conditions provided by applicable data protection law, Clients may have rights including access, rectification, erasure, restriction of processing, data portability and objection to certain processing, as well as the right to withdraw consent where processing is based on consent.
Requests concerning personal data may be submitted to [email protected].
The Client may also have the right to lodge a complaint with the competent data protection supervisory authority.
14.5. Personal data may be disclosed to third parties where necessary to provide the Services, process payments, prevent fraud, maintain security, comply with legal obligations, establish or defend legal claims or where otherwise permitted by applicable law.
Further information concerning the processing of personal data, including applicable legal bases, retention periods, recipients and the Client's rights, is available in the Company's Privacy Policy.
14.6. The Website uses cookies and similar technologies in accordance with applicable data protection and electronic communications laws.
Cookies that are strictly necessary for the operation, security or functionality of the Website may be used without consent where permitted by law.
Other cookies or similar technologies requiring consent, including certain analytics, advertising or personalization technologies, will only be activated after the Client has provided the required consent through the Website's consent management interface.
14.7. Where consent is required, the Client may accept or refuse the relevant categories of cookies and may modify or withdraw their consent through the cookie settings made available on the Website.
Refusing optional cookies shall not prevent access to the core Services where those cookies are not necessary for their operation.
14.8. Mere inactivity, scrolling or continued browsing shall not in itself constitute consent to cookies for which valid consent is legally required.
14.9. Further information concerning cookies and similar technologies used on the Website is available in the Company's Cookie Policy.
15. INTELLECTUAL PROPERTY
15.1. The Website, including its structure, design, software, databases, trademarks, logos, graphics and other elements created or owned by the Company, is protected by applicable intellectual property laws.
Except for third-party elements and content or rights belonging to Clients or other third parties, these elements are owned by or licensed to the Company.
15.2. The Company's corporate name, trademarks, logos and distinctive signs may not be used without the Company's prior authorization except where such use is permitted by applicable law.
15.3. Access to the Website does not transfer ownership of any intellectual property rights to the Client.
Except as expressly permitted under these Terms or applicable law, the Client may not reproduce, publish, distribute, modify, sell or commercially exploit the Website, its software or proprietary content.
15.4. The Company grants the Client a limited, non-exclusive, non-transferable and revocable right to access and use the Website and Services for the duration of the Client's authorized access, subject to these Terms.
15.5. Third-party artificial intelligence models, software, trademarks, names and other materials accessible through the Website remain subject to the intellectual property rights and terms applicable to their respective owners.
Nothing in these Terms transfers ownership of such third-party intellectual property to the Company or the Client.
15.6. The Website may contain links or references to third-party websites. Such links do not transfer any rights relating to those third-party services and do not constitute an endorsement by the Company.
15.7. The treatment and permitted use of content submitted by Clients and AI-generated outputs may also be subject to applicable law, the technical characteristics of the relevant AI service and any specific terms expressly communicated to the Client.
16. NEWSLETTER AND COMMERCIAL COMMUNICATIONS
16.1. Where the Client expressly subscribes to a newsletter or otherwise provides valid consent to receive marketing communications, the Company may send commercial communications relating to its products and Services in accordance with applicable law.
16.2. Where applicable law permits the Company to send communications concerning products or services similar to those previously purchased by an existing Client without obtaining separate consent, the Company may do so subject to the conditions and safeguards required by applicable law.
16.3. The Client may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting the Company.
Withdrawal of marketing consent does not affect service-related communications that are necessary for the performance of the contract, including billing, security, account and Subscription communications.
17. APPLICABLE LAW, CONSUMER DISPUTE RESOLUTION AND JURISDICTION
17.1. These Terms and the contractual relationship between the Client and the Company are governed by Spanish law.
However, where the Client is a consumer habitually residing in another country, this choice of Spanish law shall not deprive the Client of the protection afforded by mandatory provisions of the law of their country of habitual residence that cannot be derogated from by agreement, where such protection applies in accordance with Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I) or other applicable rules.
17.2. In the event of a complaint or dispute concerning the Services, the Client is invited to first contact the Company's Customer Service at [email protected] so that the parties may attempt to resolve the matter amicably.
Where a consumer complaint submitted directly to the Company cannot be resolved, the Company will provide the consumer, where required by applicable law, with information concerning an accredited alternative dispute resolution entity competent to deal with the dispute and will indicate whether the Company is required or willing to participate in the relevant procedure.
Consumers involved in a cross-border dispute within the European Union may also seek information and assistance through the European Consumer Centres Network (ECC-Net).
17.3. Nothing in these Terms limits any mandatory right of a consumer to bring proceedings before a court having jurisdiction under applicable European Union or national consumer protection rules.
In particular, where the applicable European jurisdiction rules so provide, a consumer may bring proceedings against the Company before the courts of the Member State in which the Company is established or before the competent courts of the place where the consumer is domiciled.
Proceedings brought by the Company against a consumer shall be subject to the mandatory jurisdiction rules applicable to consumer contracts.
17.4. Where the Client acts exclusively in the course of a trade, business, craft or profession and is therefore not a consumer, any dispute arising out of or relating to these Terms shall, to the extent permitted by applicable law, be subject to the jurisdiction of the competent courts of Barcelona, Spain.
18. MODEL WITHDRAWAL FORM
The following form may be used by consumers wishing to exercise their statutory right of withdrawal. Use of this form is optional; any other unequivocal statement communicating the decision to withdraw may also be used.
To: MKD WORD S.L.
Calle Torres y Amat 21
08001 Barcelona
Spain
Email: [email protected]
I hereby give notice that I withdraw from my contract for the provision of the following Service:
Service / Subscription: ______________________________
Order date: ______________________________
Name of consumer: ______________________________
Email address used for the order: ______________________________
Address of consumer, where applicable: ______________________________
Date: ______________________________
Signature of consumer (only if this form is submitted on paper): ______________________________