Termini e condizioni
These Terms of Use are current as of January 5, 2024.
1.1. These Terms of Use (hereinafter referred to as the "Terms") are offered by the company MKD WORD S.L (hereinafter referred to as the "Company"), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, with tax identification number B56372634. These Terms are intended to determine and define the terms and conditions under which the client (hereinafter the "Client") is authorized to use the website ai-chatpro.com and all associated pages (hereinafter the "Website") as well as the services offered thereon (hereinafter the "Services").
1.2. The Company can be contacted by email at [email protected], via chat through the dialog box available on the Website, or by phone at 0 805 620 460 from Monday to Friday between 9 a.m. and 7 p.m., and Saturday from 10 a.m. to 3 p.m. (France time).
1.3. The Company is the owner and publisher of the Website ai-chatpro.com. The Website is hosted by Amazon Web Services, a U.S. company headquartered at 1200 12th Avenue South, Suite 1200, Seattle, WA 98114.
For the purposes of these Terms, the terms in full uppercase or with the first letter capitalized, whether used in singular or plural, shall have the following meanings:
"Terms": refers to these Terms of Use.
"Company": refers to the publisher and owner of the Website.
"Professional Partners": refers to all professionals and independent experts assisting the Company in the development, implementation, and optimization of the Services.
"Website": refers to the online electronic service published by the Company, accessible at ai-chatpro.com, including all linked pages and URLs, as well as all its versions.
"Services": refers to the services provided by the Company on the Website as described in Article 3 of these Terms.
"Client": refers to any legally capable individual of legal age or any legal entity using the Services provided on the Website or having subscribed to the subscription services by creating a client account. Any provision of these Terms not enforceable against consumers under current regulations shall only apply to professionals.
"Client Account": refers to the personal space provided to the Client upon subscription on the Website. This space is accessible online via a unique login and password provided by the Company. The Client can update their password in the "My Account" section.
"ai-chatpro.com Offer": refers to the provision of intelligent and personalized assistance via real-time interaction through the ai-chatpro.com Website.
"Online Assistance": refers to all support services for account management, subscriptions, and other necessary procedures available through customer service.
"Customer Service": refers to all agents who assist the Client via phone, email, or chat window.
"Subscription": refers to the monthly paid subscription available on the Website. The Client subscribes for a fixed duration of thirty (30) full days starting from the confirmation of their account creation. The subscription automatically renews for the same period unless canceled by the Client. In the case of a trial offer, the subscription is activated if not canceled before the trial ends.
"Trial Period": refers to the forty-eight (48) hour period during which the Client has unlimited access to the Website’s Services without being charged. This period is included as part of a trial offer.
"Trial Offer": refers to free and unlimited access to the Services during the Trial Period. Registering for the Trial Offer automatically subscribes the Client to the Subscription. The offer allows the Client to try the Services before being charged.
"One-Time Purchase": refers to the purchase of a specific service, such as personalized assistance, without a subscription, access to a client account, or a trial offer.
The Company provides Clients with Services on the Website as described in Article 4. To purchase or subscribe, the Client must follow the steps indicated on the Website, completing all required fields to identify themselves, select Services, and choose a payment method.
Before using the Website, the Client must ensure they have the necessary technical and IT resources to use it and that their browser allows secure access. They must also verify that their system is virus-free and functioning properly.
By using the Website and Services, the Client acknowledges having read, understood, and fully accepted these Terms without reservation.
The Company reserves the right to modify the Terms, which shall apply upon their publication and govern any new one-time purchases or subscriptions. Any changes do not affect purchases or subscriptions made prior to the modifications, which remain governed by the version of the Terms accepted at the time of purchase. Clients are encouraged to review the Terms regularly.
The Company is a technical provider managing the infrastructure and making personalized assistance available through ai-chatpro.com and its subscription. The Company and its representatives, employees, and partners, in accordance with applicable laws: - are not affiliated with any third-party service providers beyond AI content management, - do not guarantee the feasibility or accuracy of assistance provided by the AI tool, - do not collect personal data without prior consent.
The Company cannot be held liable for any omissions, inaccuracies, or errors in the ai-chatpro.com Offer and Subscription causing direct or indirect damage to a user or third party.
The Client acknowledges that:
- AI-generated content is the result of their actions and is not supervised or edited by the Company, its representatives, employees, or partners;
- It is strictly forbidden to use ai-chatpro.com or the Subscription to generate or host illegal content, including but not limited to: pornographic, harmful, stolen, or unauthorized illustrations, images, texts, and photos of a pornographic, racist, pedophilic, or violent nature, or anything else prohibited by the laws of the sender's and recipient's country. The Company reserves the right to notify authorities if illegal content is detected.
- The Company, its representatives, employees, and partners are not liable for any harmful, defamatory, or illegal content.
4.1 Subscription Services
4.1.1 ai-chatpro.com Offer: With a monthly subscription of €29 including VAT, the Client receives credits and can use ai-chatpro.com without limits. The subscription also includes: - Cloud storage library - Chat history
4.1.2 Online Assistance: Includes all support for managing accounts, subscriptions, and processes, provided via phone, chat, or email from Monday to Friday (9 a.m. to 7 p.m.) and Saturday (10 a.m. to 6 p.m.). The Company will respond as promptly as possible.
4.2 One-Time Purchase Services
4.2.1 Single Use of Tool: The Client can use the tool once with a one-time purchase. The response/result is sent via email.
5.1. These Terms define the conditions under which the Company sells its Services to Clients on the Website. They apply to all subscriptions and one-time purchases.
5.2. The Client confirms having read and accepted the Terms in full before any purchase or subscription.
5.3. Subscribing or purchasing constitutes acceptance of the Terms.
5.4. Any opposing terms by the Client are unenforceable unless expressly accepted by the Company.
5.5. The fact that the Company does not enforce a provision at any time does not constitute a waiver.
6.1. The Services are described as accurately as possible. The Company may update Website content without notifying the Client. Clients select their Services and may access their order summary at any time.
6.2. The order summary lists selected Services and any additional fees. Clients may modify or correct their order before final validation.
6.3. To confirm the order, the Client must check the box accepting the Terms and click the confirmation button, which is clearly labeled with a payment notice.
6.4. After accepting the Terms and confirming the order, a binding contract is formed between the Client and the Company.
6.5. To proceed with payment, the Client enters billing information. The service delivery process is detailed in Article 8.
6.6. The Company sends a confirmation email including the order summary and client account access.
7.1. Prices are listed in EUR €, including VAT, in the Service descriptions.
7.2. The total price is displayed in the order summary before final validation.
7.3. All orders are payable in full in EUR € including VAT.
7.4. Subscription implies authorization for automatic payments. The first payment is taken after the trial ends, or at order confirmation if no trial is selected.
7.5. Payments are secured via an online payment provider, ensuring full encryption and confidentiality. Card numbers are never fully disclosed to the Company.
7.6. The Client guarantees they have authorization to use the chosen payment method.
7.7. The Company may suspend or cancel any order in case of non-payment, fraud, or attempted fraud.
8.1. The Company commits to deliver Services as per these Terms. The Client is notified via email once the service is fulfilled.
8.2. For subscriptions, the Client receives login credentials upon order validation. It is their responsibility to keep them secure. The Company is not liable for any unauthorized use.
8.3. Clients must ensure their information is accurate and updated until delivery. They must notify the Company of any changes to billing information via email. Otherwise, delays or errors are the Client’s responsibility.
8.4. The Company is not liable for service delivery issues caused by third parties.
9. CUSTOMER SUPPORT
1. PREAMBLE – COMPANY IDENTIFICATION
1.1. These Terms of Use (hereinafter referred to as the "Terms") are offered by the company MKD WORD S.L (hereinafter referred to as the "Company"), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, with tax identification number B56372634. These Terms are intended to determine and define the terms and conditions under which the client (hereinafter the "Client") is authorized to use the website ai-chatpro.com and all associated pages (hereinafter the "Website") as well as the services offered thereon (hereinafter the "Services").
1.2. The Company can be contacted by email at [email protected], via chat through the dialog box available on the Website, or by phone at 0 805 620 460 from Monday to Friday between 9 a.m. and 7 p.m., and Saturday from 10 a.m. to 3 p.m. (France time).
1.3. The Company is the owner and publisher of the Website ai-chatpro.com. The Website is hosted by Amazon Web Services, a U.S. company headquartered at 1200 12th Avenue South, Suite 1200, Seattle, WA 98114.
2. DEFINITIONS
For the purposes of these Terms, the terms in full uppercase or with the first letter capitalized, whether used in singular or plural, shall have the following meanings:
"Terms": refers to these Terms of Use.
"Company": refers to the publisher and owner of the Website.
"Professional Partners": refers to all professionals and independent experts assisting the Company in the development, implementation, and optimization of the Services.
"Website": refers to the online electronic service published by the Company, accessible at ai-chatpro.com, including all linked pages and URLs, as well as all its versions.
"Services": refers to the services provided by the Company on the Website as described in Article 3 of these Terms.
"Client": refers to any legally capable individual of legal age or any legal entity using the Services provided on the Website or having subscribed to the subscription services by creating a client account. Any provision of these Terms not enforceable against consumers under current regulations shall only apply to professionals.
"Client Account": refers to the personal space provided to the Client upon subscription on the Website. This space is accessible online via a unique login and password provided by the Company. The Client can update their password in the "My Account" section.
"ai-chatpro.com Offer": refers to the provision of intelligent and personalized assistance via real-time interaction through the ai-chatpro.com Website.
"Online Assistance": refers to all support services for account management, subscriptions, and other necessary procedures available through customer service.
"Customer Service": refers to all agents who assist the Client via phone, email, or chat window.
"Subscription": refers to the monthly paid subscription available on the Website. The Client subscribes for a fixed duration of thirty (30) full days starting from the confirmation of their account creation. The subscription automatically renews for the same period unless canceled by the Client. In the case of a trial offer, the subscription is activated if not canceled before the trial ends.
"Trial Period": refers to the forty-eight (48) hour period during which the Client has unlimited access to the Website’s Services without being charged. This period is included as part of a trial offer.
"Trial Offer": refers to free and unlimited access to the Services during the Trial Period. Registering for the Trial Offer automatically subscribes the Client to the Subscription. The offer allows the Client to try the Services before being charged.
"One-Time Purchase": refers to the purchase of a specific service, such as personalized assistance, without a subscription, access to a client account, or a trial offer.
3. GENERAL PROVISIONS AND CLIENT CONSENT
The Company provides Clients with Services on the Website as described in Article 4. To purchase or subscribe, the Client must follow the steps indicated on the Website, completing all required fields to identify themselves, select Services, and choose a payment method.
Before using the Website, the Client must ensure they have the necessary technical and IT resources to use it and that their browser allows secure access. They must also verify that their system is virus-free and functioning properly.
By using the Website and Services, the Client acknowledges having read, understood, and fully accepted these Terms without reservation.
The Company reserves the right to modify the Terms, which shall apply upon their publication and govern any new one-time purchases or subscriptions. Any changes do not affect purchases or subscriptions made prior to the modifications, which remain governed by the version of the Terms accepted at the time of purchase. Clients are encouraged to review the Terms regularly.
The Company is a technical provider managing the infrastructure and making personalized assistance available through ai-chatpro.com and its subscription. The Company and its representatives, employees, and partners, in accordance with applicable laws: - are not affiliated with any third-party service providers beyond AI content management, - do not guarantee the feasibility or accuracy of assistance provided by the AI tool, - do not collect personal data without prior consent.
The Company cannot be held liable for any omissions, inaccuracies, or errors in the ai-chatpro.com Offer and Subscription causing direct or indirect damage to a user or third party.
The Client acknowledges that:
- AI-generated content is the result of their actions and is not supervised or edited by the Company, its representatives, employees, or partners;
- It is strictly forbidden to use ai-chatpro.com or the Subscription to generate or host illegal content, including but not limited to: pornographic, harmful, stolen, or unauthorized illustrations, images, texts, and photos of a pornographic, racist, pedophilic, or violent nature, or anything else prohibited by the laws of the sender's and recipient's country. The Company reserves the right to notify authorities if illegal content is detected.
- The Company, its representatives, employees, and partners are not liable for any harmful, defamatory, or illegal content.
4. DESCRIPTION OF SERVICES
4.1 Subscription Services
4.1.1 ai-chatpro.com Offer: With a monthly subscription of €29 including VAT, the Client receives credits and can use ai-chatpro.com without limits. The subscription also includes: - Cloud storage library - Chat history
4.1.2 Online Assistance: Includes all support for managing accounts, subscriptions, and processes, provided via phone, chat, or email from Monday to Friday (9 a.m. to 7 p.m.) and Saturday (10 a.m. to 6 p.m.). The Company will respond as promptly as possible.
4.2 One-Time Purchase Services
4.2.1 Single Use of Tool: The Client can use the tool once with a one-time purchase. The response/result is sent via email.
5. ENFORCEABILITY OF THE TERMS
5.1. These Terms define the conditions under which the Company sells its Services to Clients on the Website. They apply to all subscriptions and one-time purchases.
5.2. The Client confirms having read and accepted the Terms in full before any purchase or subscription.
5.3. Subscribing or purchasing constitutes acceptance of the Terms.
5.4. Any opposing terms by the Client are unenforceable unless expressly accepted by the Company.
5.5. The fact that the Company does not enforce a provision at any time does not constitute a waiver.
6. ORDERING SERVICES AND SUBSCRIPTION
6.1. The Services are described as accurately as possible. The Company may update Website content without notifying the Client. Clients select their Services and may access their order summary at any time.
6.2. The order summary lists selected Services and any additional fees. Clients may modify or correct their order before final validation.
6.3. To confirm the order, the Client must check the box accepting the Terms and click the confirmation button, which is clearly labeled with a payment notice.
6.4. After accepting the Terms and confirming the order, a binding contract is formed between the Client and the Company.
6.5. To proceed with payment, the Client enters billing information. The service delivery process is detailed in Article 8.
6.6. The Company sends a confirmation email including the order summary and client account access.
7. PRICING AND PAYMENT TERMS
7.1. Prices are listed in EUR €, including VAT, in the Service descriptions.
7.2. The total price is displayed in the order summary before final validation.
7.3. All orders are payable in full in EUR € including VAT.
7.4. Subscription implies authorization for automatic payments. The first payment is taken after the trial ends, or at order confirmation if no trial is selected.
7.5. Payments are secured via an online payment provider, ensuring full encryption and confidentiality. Card numbers are never fully disclosed to the Company.
7.6. The Client guarantees they have authorization to use the chosen payment method.
7.7. The Company may suspend or cancel any order in case of non-payment, fraud, or attempted fraud.
8. SERVICE DELIVERY AND PLATFORM ACCESS
8.1. The Company commits to deliver Services as per these Terms. The Client is notified via email once the service is fulfilled.
8.2. For subscriptions, the Client receives login credentials upon order validation. It is their responsibility to keep them secure. The Company is not liable for any unauthorized use.
8.3. Clients must ensure their information is accurate and updated until delivery. They must notify the Company of any changes to billing information via email. Otherwise, delays or errors are the Client’s responsibility.
8.4. The Company is not liable for service delivery issues caused by third parties.