Subscription Terms
GENERAL SUBSCRIPTION TERMS AND CONDITIONS (GSTC)
1. DESCRIPTION OF THE SERVICES AND SUBSCRIPTION
The Company offers a subscription service with no commitment period, giving users access to additional services that are not available to regular customers (or that incur additional costs). These services include unlimited access to the chat, online cloud storage, and priority access to our guides and online support. If you are a new customer, you may sign up for a trial period that renews automatically but can be canceled at any time during the trial period. You may cancel your paid subscription, or prevent your trial period from converting into a paid subscription, at any time from your account or on the cancellation page.
Warning: Any cancellation of the service immediately ends the privileges reserved exclusively for subscribed members. If your trial period has ended without you realizing it, your subscription fee may be fully refunded upon request to our customer service team. This is only possible if you have never used any of the subscription-related services. Conversely, if you have already used your subscription during the trial period, the Company is not required to refund the subscription fee.
1.1. Subscription Services AI-ChatPro: The Customer receives unlimited access to the AI-ChatPro intelligent assistant, available online to respond instantly to requests and assist with everyday tasks.
Cloud & history: The Customer has access to a secure Cloud storage space where they can find their history of conversations with AI-ChatPro, access previous requests, and view them at any time from their Customer Area.
Customer support: The Company provides a support service with advisors available by phone, email, and chat for any questions relating to the account or use of the Services. The Customer may contact support Monday to Friday from 9 a.m. to 7 p.m., and Saturday from 10 a.m. to 3 p.m. (France time).
2. APPLICATION AND ENFORCEABILITY OF THE GSTC
2.1. These GSTC are intended to define all the conditions under which the Company markets the services offered for sale on the website to customers. They therefore apply to any monthly subscription and one-time purchase of services made by the Customer.
2.2. The Customer acknowledges and confirms that they have read, understood, and accepted these GSTC in their entirety, without reservation, before making any one-time purchase of a service or subscribing on the website.
2.3. Subscribing to a service or making a one-time purchase therefore constitutes acceptance of these GSTC.
2.4. Any conflicting condition imposed by the Customer, unless expressly accepted, shall not be enforceable against the Company, regardless of when it may have been brought to the Company's attention.
2.5. The fact that the Company does not invoke any provision of these GSTC at a given time may not be interpreted as a waiver of its right to invoke any provision of these GSTC at a later date.
3. PRICES AND PAYMENT TERMS FOR THE ORDER
3.1. Prices are stated on the website in the service descriptions, in euros (EUR), inclusive of all taxes.
3.2. The total amount is shown in the order summary before the Customer accepts these GSTC, confirms the order, enters and confirms their billing details, and makes the payment. This total amount is stated in euros (EUR), inclusive of all taxes.
3.3. All orders placed on the website are payable in euros (EUR). For a one-time purchase of a service, the full payment must be made on the date of the order.
3.4. Subscribing to a monthly subscription involves authorizing a charge to the Customer's payment method at the time of ordering as part of the trial offer. The first monthly payment is charged as soon as the trial period for that offer ends. For a subscription without a trial offer, the first monthly payment is charged when the Customer confirms the order.
3.5. The website uses a secure payment system through a provider specializing in online payment security. This system guarantees the complete confidentiality of the Customer's banking information. The bank card transaction between the Customer and the secure system is therefore fully encrypted and protected. This means that the Customer's full bank card number is never disclosed to the Company.
3.6. The Customer warrants to the Company that they have the necessary authorization to use the payment method when placing the order.
3.7. The Company reserves the right to suspend any subscription or cancel the processing of any order, regardless of its nature or stage of execution, in the event of non-payment or partial payment of any amount owed by the Customer to the Company, a payment incident, or fraud or attempted fraud relating to the use of the website or payment for an order.
4. SUPPORT SERVICE
4.1. Following any subscription or one-time purchase, the Customer may contact the Company's customer service team for assistance, clarification, or to submit a complaint.
4.2. The Company's customer service team is available Monday to Friday from 9 a.m. to 7 p.m., and Saturday from 10 a.m. to 3 p.m. (France time).
5. WAIVER OF THE STATUTORY RIGHT OF WITHDRAWAL - CANCELLATION AND REFUND OF A SUBSCRIPTION
5.1. In accordance with Article L.121-25 of the French Consumer Code, the Customer acknowledges that the services provided by the Company will be performed before the end of the statutory withdrawal period and consequently expressly waives their statutory right of withdrawal.
5.2. Nevertheless, the Customer has forty-eight (48) hours from confirmation of the order, when subscribing with a trial offer, to contact the Company by phone, chat, or email to request cancellation of any monthly subscription.
5.3. Exercising the “Satisfied or Refunded” option: The Customer may also request a refund from the Company for one or more monthly subscription payments if they are not satisfied with the services offered by the Company. To exercise this refund option, the Customer must contact the Company by phone, chat, or email to request a refund for any monthly subscription.
5.4. If the monthly subscription is canceled before the end of the forty-eight (48)-hour trial period, or if the “Satisfied or Refunded” option is exercised, the Customer will be refunded using the same payment method as that used for the original order. The Company cannot be held liable if the Customer's banking details have changed since the order date, making the refund impossible. In such a situation, the Customer is invited to contact the Company to agree on another refund method or to contact their bank. The Company will also not be required to refund the Customer if it is established that they were responsible for bank fraud, including a false declaration that their bank card was lost or stolen following the purchase of a service on the website. In such a situation, the Customer will remain liable, in particular, for payment of all amounts owed to the Company.
6. TERMINATION OF THE MONTHLY SUBSCRIPTION
6.1. Any monthly subscription taken out by the Customer is for an indefinite term and involves no minimum commitment. The Customer may terminate their monthly subscription at any time by notifying the Company of their wish to terminate by email, chat, or phone, or by terminating it themselves from their Customer Area or on the website.
6.2. Any termination will take effect at the end of the current subscription month, which remains payable. From the effective termination date, the Customer will no longer have access to either the Customer Area or the Services.
1. DESCRIPTION OF THE SERVICES AND SUBSCRIPTION
The Company offers a subscription service with no commitment period, giving users access to additional services that are not available to regular customers (or that incur additional costs). These services include unlimited access to the chat, online cloud storage, and priority access to our guides and online support. If you are a new customer, you may sign up for a trial period that renews automatically but can be canceled at any time during the trial period. You may cancel your paid subscription, or prevent your trial period from converting into a paid subscription, at any time from your account or on the cancellation page.
Warning: Any cancellation of the service immediately ends the privileges reserved exclusively for subscribed members. If your trial period has ended without you realizing it, your subscription fee may be fully refunded upon request to our customer service team. This is only possible if you have never used any of the subscription-related services. Conversely, if you have already used your subscription during the trial period, the Company is not required to refund the subscription fee.
1.1. Subscription Services AI-ChatPro: The Customer receives unlimited access to the AI-ChatPro intelligent assistant, available online to respond instantly to requests and assist with everyday tasks.
Cloud & history: The Customer has access to a secure Cloud storage space where they can find their history of conversations with AI-ChatPro, access previous requests, and view them at any time from their Customer Area.
Customer support: The Company provides a support service with advisors available by phone, email, and chat for any questions relating to the account or use of the Services. The Customer may contact support Monday to Friday from 9 a.m. to 7 p.m., and Saturday from 10 a.m. to 3 p.m. (France time).
2. APPLICATION AND ENFORCEABILITY OF THE GSTC
2.1. These GSTC are intended to define all the conditions under which the Company markets the services offered for sale on the website to customers. They therefore apply to any monthly subscription and one-time purchase of services made by the Customer.
2.2. The Customer acknowledges and confirms that they have read, understood, and accepted these GSTC in their entirety, without reservation, before making any one-time purchase of a service or subscribing on the website.
2.3. Subscribing to a service or making a one-time purchase therefore constitutes acceptance of these GSTC.
2.4. Any conflicting condition imposed by the Customer, unless expressly accepted, shall not be enforceable against the Company, regardless of when it may have been brought to the Company's attention.
2.5. The fact that the Company does not invoke any provision of these GSTC at a given time may not be interpreted as a waiver of its right to invoke any provision of these GSTC at a later date.
3. PRICES AND PAYMENT TERMS FOR THE ORDER
3.1. Prices are stated on the website in the service descriptions, in euros (EUR), inclusive of all taxes.
3.2. The total amount is shown in the order summary before the Customer accepts these GSTC, confirms the order, enters and confirms their billing details, and makes the payment. This total amount is stated in euros (EUR), inclusive of all taxes.
3.3. All orders placed on the website are payable in euros (EUR). For a one-time purchase of a service, the full payment must be made on the date of the order.
3.4. Subscribing to a monthly subscription involves authorizing a charge to the Customer's payment method at the time of ordering as part of the trial offer. The first monthly payment is charged as soon as the trial period for that offer ends. For a subscription without a trial offer, the first monthly payment is charged when the Customer confirms the order.
3.5. The website uses a secure payment system through a provider specializing in online payment security. This system guarantees the complete confidentiality of the Customer's banking information. The bank card transaction between the Customer and the secure system is therefore fully encrypted and protected. This means that the Customer's full bank card number is never disclosed to the Company.
3.6. The Customer warrants to the Company that they have the necessary authorization to use the payment method when placing the order.
3.7. The Company reserves the right to suspend any subscription or cancel the processing of any order, regardless of its nature or stage of execution, in the event of non-payment or partial payment of any amount owed by the Customer to the Company, a payment incident, or fraud or attempted fraud relating to the use of the website or payment for an order.
4. SUPPORT SERVICE
4.1. Following any subscription or one-time purchase, the Customer may contact the Company's customer service team for assistance, clarification, or to submit a complaint.
4.2. The Company's customer service team is available Monday to Friday from 9 a.m. to 7 p.m., and Saturday from 10 a.m. to 3 p.m. (France time).
5. WAIVER OF THE STATUTORY RIGHT OF WITHDRAWAL - CANCELLATION AND REFUND OF A SUBSCRIPTION
5.1. In accordance with Article L.121-25 of the French Consumer Code, the Customer acknowledges that the services provided by the Company will be performed before the end of the statutory withdrawal period and consequently expressly waives their statutory right of withdrawal.
5.2. Nevertheless, the Customer has forty-eight (48) hours from confirmation of the order, when subscribing with a trial offer, to contact the Company by phone, chat, or email to request cancellation of any monthly subscription.
5.3. Exercising the “Satisfied or Refunded” option: The Customer may also request a refund from the Company for one or more monthly subscription payments if they are not satisfied with the services offered by the Company. To exercise this refund option, the Customer must contact the Company by phone, chat, or email to request a refund for any monthly subscription.
5.4. If the monthly subscription is canceled before the end of the forty-eight (48)-hour trial period, or if the “Satisfied or Refunded” option is exercised, the Customer will be refunded using the same payment method as that used for the original order. The Company cannot be held liable if the Customer's banking details have changed since the order date, making the refund impossible. In such a situation, the Customer is invited to contact the Company to agree on another refund method or to contact their bank. The Company will also not be required to refund the Customer if it is established that they were responsible for bank fraud, including a false declaration that their bank card was lost or stolen following the purchase of a service on the website. In such a situation, the Customer will remain liable, in particular, for payment of all amounts owed to the Company.
6. TERMINATION OF THE MONTHLY SUBSCRIPTION
6.1. Any monthly subscription taken out by the Customer is for an indefinite term and involves no minimum commitment. The Customer may terminate their monthly subscription at any time by notifying the Company of their wish to terminate by email, chat, or phone, or by terminating it themselves from their Customer Area or on the website.
6.2. Any termination will take effect at the end of the current subscription month, which remains payable. From the effective termination date, the Customer will no longer have access to either the Customer Area or the Services.