General Terms and Conditions
These Terms of Use are current as of September 2, 2026.
Ai-chatpro is an independent platform and is not affiliated with, endorsed by, sponsored by, or officially connected to any of the companies that develop or publish the LLMs or AI technologies mentioned on this Site.
The Company may use artificial intelligence models, APIs, and third-party technology providers to provide certain features of the Services. The availability of these technologies through ai-chatpro.com does not imply any affiliation, partnership, sponsorship, or endorsement between the Company and these third-party providers, unless expressly stated otherwise.
1.1. These Terms of Use (the “Terms”) are offered by MKD WORD S.L. (the “Company”), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, registered under tax identification number B56372634.
These Terms determine the conditions under which the customer (the “Customer”) may access and use the ai-chatpro.com website and all associated pages (the “Site”), as well as the services offered through the Site (the “Services”).
1.2. The Company may be contacted by email at [email protected], via the chat available on the Site, or by telephone at 0 805 620 460 from Monday to Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m. (French time).
1.3. The Company owns and operates the ai-chatpro.com Site. The Site uses hosting infrastructure provided by Amazon Web Services (AWS).
For the purposes of these Terms, the following terms, whether used in the singular or plural, have the meanings set out below:
“Terms”: means these Terms of Use.
“Company”: means MKD WORD S.L., the publisher and operator of the Site.
“Professional Partners”: means professionals, service providers, and independent experts who assist the Company in developing, implementing, providing, securing, or optimizing the Services.
“Site”: means the online service published by the Company and accessible at ai-chatpro.com, including its associated pages, URLs, and versions.
“Services”: means the services provided by the Company through the Site, as described in Article 4 of these Terms.
“Customer”: means any adult individual with legal capacity or any legal entity using or purchasing the Services.
When the Customer acts for purposes outside their commercial, industrial, craft, or professional activity, the Customer is considered a consumer. Consumers benefit from all mandatory consumer protection rights applicable to them under Spanish law and, where applicable, the mandatory laws of their country of habitual residence.
“Customer Account”: means the personal area made available to the Customer when registering or subscribing on the Site. The Customer Account is accessible using personal authentication credentials. The Customer may update their password and certain account information through the relevant section of the Site.
“ai-chatpro.com Plan”: means access to artificial intelligence tools and features allowing the Customer to interact with, generate, process, analyze, or otherwise use AI-generated content through the Site.
“Online Support”: means support services relating to account management, subscriptions, billing, and use of the Services.
“Customer Service”: means the Company’s customer support service, accessible by email, chat, and, where available, telephone.
“Subscription”: means the recurring paid subscription available on the Site. Unless otherwise stated at the time of purchase, the Subscription is billed for successive periods of thirty (30) days and renews automatically until canceled by the Customer in accordance with Article 12.
Where a Trial Offer applies, the first Subscription payment is not charged until the end of the Trial Period, unless the Customer cancels the Subscription before the end of the Trial Period.
“Trial Period”: means the forty-eight (48)-hour period during which an eligible Customer may access the Services under the terms of the Trial Offer without being charged the recurring Subscription price.
“Trial Offer”: means the offer allowing an eligible Customer to access the Services during the Trial Period before the first recurring Subscription payment is charged. By signing up for a Trial Offer, the Customer also subscribes to the recurring Subscription indicated at checkout, unless the Subscription is canceled before the Trial Period expires.
“One-Time Purchase”: means the purchase of a specific Service without subscribing to a recurring Subscription.
3.1. The Company provides the Services described in Article 4 through the Site. To purchase a Service or subscribe to a Subscription, the Customer must follow the steps indicated on the Site, provide the required information, select the relevant Service or Subscription, and choose an available payment method.
3.2. Before using the Site, the Customer must ensure that they have the technical and computing resources necessary to access the Site and use the Services.
3.3. Before completing a purchase or Subscription, the Customer can access these Terms and must expressly accept them using the mechanism provided during the payment process.
By completing an order after accepting them, the Customer acknowledges having read, understood, and accepted the Terms applicable to the transaction.
The Company may retain appropriate electronic records evidencing the Customer’s acceptance of these Terms, including the applicable version of the Terms and relevant transaction information.
3.4. The Company reserves the right to amend these Terms from time to time.
Each new version applies from the date indicated in the updated Terms and applies to new purchases and, to the extent permitted by law and following any required notice, to subsequent renewal periods of existing Subscriptions.
Amendments do not retroactively affect rights already acquired by Customers under applicable mandatory law.
3.5. The Company operates a technical platform providing access to artificial intelligence tools and related features.
AI-generated content is produced automatically in response to information, instructions, or content submitted by the Customer. This content is not necessarily reviewed, verified, supervised, or edited by the Company before being displayed to the Customer.
Artificial intelligence systems may generate inaccurate, incomplete, outdated, misleading, or otherwise inappropriate information. The Customer is responsible for assessing whether AI-generated content is suitable for its intended use and independently verifying important information before relying on it.
The Services are not intended to replace the advice of a qualified professional where professional expertise is required, including medical, legal, financial, or any other regulated professional advice.
3.6. The Customer acknowledges that third-party artificial intelligence providers and other technical service providers may be involved in processing requests and providing certain features of the Services.
3.7. The Customer must not use the Site or Services to create, upload, distribute, or otherwise process unlawful content or content that infringes third-party rights.
In particular, the Customer must not use the Services for content involving the sexual exploitation of children, unlawful pornography, unlawful discriminatory or hateful content, unlawful violence, stolen or unauthorized content, infringement of intellectual property rights, fraud, or any other activity prohibited by applicable law.
The Company may take appropriate action when it has reasonable grounds to believe that the Site or Services are being used unlawfully, including restricting access, preserving relevant evidence, and reporting conduct to the competent authorities when required or permitted by law.
4.1. Subscription Services
4.1.1. ai-chatpro.com Plan: For a monthly Subscription price of €29 including applicable taxes, unless another price or offer is clearly displayed before purchase, the Customer receives access to the Services and the usage rights applicable to the Subscription selected at checkout.
Depending on the applicable offer, the Subscription may include features such as:
4.1.2. Online Support
Online Support includes assistance relating to Customer Accounts, Subscriptions, billing, and use of the Services.
Customer Service is available through the communication methods indicated on the Site, including email and chat and, where available, telephone, from Monday to Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m. (French time).
The Company makes reasonable efforts to respond as quickly as possible.
4.2. One-Time Purchase Services
4.2.1. Where offered on the Site, the Customer may purchase certain Services on a one-time basis without subscribing to a recurring Subscription.
The nature, price, and terms of provision of the relevant One-Time Purchase are displayed to the Customer before the order is confirmed.
5.1. These Terms define the conditions under which the Company provides and sells its Services to Customers through the Site. They apply to Subscriptions and One-Time Purchases.
5.2. Before confirming a purchase or Subscription, the Customer confirms that they had the opportunity to read and accept these Terms.
5.3. Completing an order following express acceptance of these Terms constitutes acceptance of the Terms.
5.4. Any additional or conflicting contractual terms proposed by a Customer do not apply unless expressly accepted in writing by the Company.
5.5. The fact that the Company does not require enforcement of a provision of these Terms at any given time does not constitute a waiver of that provision or of its right to enforce it later.
5.6. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in force to the extent permitted by applicable law.
Any provision that cannot legally apply to a consumer applies only to the extent permitted by mandatory consumer protection law.
6.1. The essential characteristics of the Services, the applicable price, billing frequency, and, where applicable, the Trial Offer are displayed to the Customer before the order is confirmed.
6.2. Before final confirmation, an order summary is provided to the Customer, indicating the selected Service or Subscription, the applicable price, and any additional fees.
The Customer has the opportunity to identify and correct data-entry errors before confirming the order.
6.3. Before confirming the order, the Customer must expressly accept these Terms.
The Customer must then activate a clearly labeled button or equivalent function indicating that placing the order entails an obligation to pay, either immediately or at the end of the stated Trial Period.
6.4. Once the Customer has accepted the Terms and confirmed the order, a binding contract is concluded between the Customer and the Company, subject to mandatory consumer rights, including the statutory right of withdrawal described in Article 11.
6.5. The Customer must provide the payment and billing information necessary to complete the transaction.
6.6. After confirming the order, the Company sends the Customer an electronic confirmation containing or providing access to relevant information concerning the order, Subscription, and Customer Account.
7.1. The prices applicable to the Services are displayed before the Customer confirms the order. Unless expressly stated otherwise, prices displayed to consumers include applicable VAT.
7.2. The total price and, for a recurring Subscription, the recurring billing terms are displayed before final order validation.
7.3. Payments are made in the currency displayed at checkout. When the displayed currency is EUR, payment is made in EUR.
7.4. By subscribing to a recurring Subscription, the Customer authorizes the Company and its payment service providers to automatically charge the applicable Subscription price at the frequency indicated at checkout until the Subscription is canceled.
Where a Trial Offer applies, the first recurring payment is charged at the end of the Trial Period, unless the Customer cancels before the Trial Period expires.
Unless otherwise stated at checkout, subsequent payments are charged every thirty (30) days until cancellation.
7.5. Payments are processed by third-party payment service providers using appropriate security measures. The Company does not receive or retain the full payment card number when payment information is tokenized or otherwise processed directly by the payment service provider.
The Company may receive limited payment-related information necessary to process transactions, provide customer support, maintain accounts, prevent fraud, and manage disputes.
7.6. The Customer represents that they are authorized to use the payment method provided for the transaction.
7.7. The Company may refuse, suspend, or cancel a transaction or access to the Services when reasonably necessary due to non-payment, suspected fraud, attempted fraud, unauthorized payment activity, chargeback abuse, security concerns, or any other unlawful activity.
Any such action is taken in accordance with applicable law and does not affect mandatory consumer rights.
7.8. If a recurring payment cannot be charged, the Company may retry the payment using the payment method provided by the Customer and may suspend access to paid Services until payment is successfully made.
8.1. The Services are made available electronically in accordance with the specifications and schedule communicated to the Customer during the purchase process.
For digital Services intended to be accessible immediately, access may be activated as soon as the order or Trial Offer has been successfully confirmed.
Immediate access to the Services does not, in itself, affect the statutory right of withdrawal described in Article 11.
8.2. Where a Customer Account is required, the Customer is responsible for keeping their authentication credentials confidential and must take reasonable measures to prevent unauthorized access.
The Customer must inform the Company without undue delay if they reasonably suspect unauthorized access to their Customer Account.
8.3. The Customer is responsible for ensuring that the information provided to the Company is accurate and up to date.
8.4. The Company may rely on third-party infrastructure, hosting providers, payment providers, and artificial intelligence providers to operate the Services.
The Company shall not be liable for failures exclusively attributable to an unforeseeable and unavoidable act of a third party, force majeure, or circumstances beyond its reasonable control, subject to mandatory rights afforded to consumers.
9.1. After any Subscription or purchase, the Customer may contact Customer Service for assistance, clarification, billing information, cancellation requests, refund requests, or to submit a complaint.
9.2. Customer Service may be contacted by email at [email protected] and through the other contact methods made available on the Site.
When telephone support is available, the stated hours are Monday to Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m. (French time).
10.1. The Customer undertakes to comply with these Terms and applicable law when accessing or using the Site or Services.
10.2. The Customer must use the Site and Services only for lawful purposes and in accordance with the technical and operational instructions made available by the Company.
10.3. In particular, the Customer undertakes not to:
Where applicable, and when required by law, the Company will act proportionately and inform the Customer of the reasons for the restriction or suspension.
The Company may also take any lawful action necessary to protect its rights or comply with obligations imposed by competent authorities.
11.1. When the Customer is a consumer, they benefit from the statutory right of withdrawal applicable under Spanish consumer law and, where applicable, any mandatory consumer protection provision under the law of their country of habitual residence.
Unless a longer mandatory withdrawal period applies under applicable law, the consumer may withdraw from a distance contract within fourteen (14) calendar days from the date the contract is concluded, without giving any reason.
The Customer may exercise their right of withdrawal by contacting the Company at [email protected] or by sending any other unequivocal statement expressing their decision to withdraw within the applicable withdrawal period.
A model withdrawal form is provided at the end of these Terms. Use of this form is not mandatory.
11.2. Access to the Services may begin immediately after registration or order confirmation, including during the statutory withdrawal period.
The Company does not require consumers to waive their statutory right of withdrawal as a condition of receiving immediate access to the Services.
If an eligible consumer exercises their right of withdrawal within the applicable fourteen (14)-day period, the Company will refund all payments received from that consumer under the relevant contract, even if the consumer accessed or used the Services during the withdrawal period.
The Company will not deduct or retain any amount corresponding to Services already accessed or used during that withdrawal period.
11.3. Refunds resulting from the valid exercise of the statutory right of withdrawal will be issued without undue delay and, in any event, no later than fourteen (14) calendar days after the Company is informed of the consumer’s decision to withdraw.
Unless the consumer expressly agrees otherwise, the refund will be made using the same payment method as that used for the original transaction, and the consumer will not incur any fees as a result of the refund.
11.4. The statutory right of withdrawal is separate from the Trial Offer and any voluntary commercial refund policy offered by the Company.
Where a forty-eight (48)-hour Trial Offer applies, the Customer may cancel the Subscription at any time before the Trial Period expires by using the cancellation options available on the Site or by contacting Customer Service.
If the Subscription is validly canceled before the Trial Period expires, the recurring Subscription payment will not be charged.
11.5. Where the Company expressly offers a voluntary “Money-Back Guarantee” or any other commercial refund policy, the eligibility period, conditions, and scope of that guarantee are those clearly communicated to the Customer at the time of purchase or on the Site.
Any voluntary commercial refund policy is in addition to, and does not limit, the Customer’s statutory right of withdrawal or any other mandatory consumer rights.
11.6. Nothing in this Article limits any legal remedy available to a consumer when digital content or digital services do not conform to the contract or applicable law.
12.1. The Subscription is provided without a minimum commitment period, unless a different commitment is expressly indicated to the Customer before purchase.
The Subscription renews automatically for successive billing periods until canceled.
The Customer may cancel the monthly Subscription at any time through the cancellation feature available in the Customer Account or on the Site, or by contacting the Company by email, chat, or telephone.
12.2. Unless otherwise provided by mandatory law or a specific offer, cancellation ends future renewals and takes effect at the end of the billing period already paid for.
The Customer retains access to the paid Services until the end of that billing period.
No further Subscription payment will be charged after the effective cancellation date.
12.3. Subscription cancellation is separate from the statutory right of withdrawal described in Article 11. Cancellation prevents future renewal, whereas withdrawal is a statutory right that may apply during the applicable withdrawal period.
13.1. The Company provides the Services with reasonable care and in accordance with applicable law.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
13.2. AI-generated content is produced automatically and may contain errors, omissions, inaccuracies, bias, or outdated information.
The Customer is responsible for verifying and reviewing AI-generated content before relying on it, particularly where decisions may have significant legal, financial, medical, professional, or personal consequences.
The Company does not guarantee that AI-generated content will always be accurate, complete, unique, suitable for a particular purpose, or error-free.
13.3. To the extent permitted by applicable law, the Company shall not be liable for a failure or defective performance of the Services where it results from:
Temporary interruptions may occur due to maintenance, security updates, technical incidents, Internet infrastructure failures, changes made by third-party providers, or circumstances beyond the Company’s reasonable control.
13.5. The Site may contain links to third-party websites or services that are neither operated nor controlled by the Company.
The presence of such links does not imply any endorsement of the relevant third-party website, service, information, or content.
The Company is not responsible for the availability or content of third-party websites, subject to applicable law.
13.6. The Company shall not be liable if a Customer does not receive emails due to incorrect contact information provided by the Customer, spam filtering, mailbox limitations, or technical issues related to the Customer’s email provider beyond the Company’s reasonable control.
14.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Spanish data protection legislation, and any other mandatory data protection rules applicable to the relevant processing.
The Company may process personal data for purposes such as creating and managing Customer Accounts, providing the Services, managing payments and billing, customer support, security, fraud prevention, dispute management, compliance with legal obligations, and, where an appropriate legal basis exists, marketing communications.
14.2. Depending on the Services used, personal data processed by the Company may include identification and contact information, account information, transaction and billing information, technical and usage data, communications with Customer Service, and information submitted by the Customer when using the Services.
Certain information is necessary to create a Customer Account, complete a transaction, or provide the Services. If required information is not provided, the Company may be unable to provide the relevant Service.
14.3. The Company may use service providers acting on its behalf or otherwise involved in providing the Services, including hosting providers, payment providers, customer support providers, analytics providers, security providers, and artificial intelligence technology providers.
Where personal data is transferred outside the European Economic Area, the Company will use a lawful transfer mechanism where required, such as an adequacy decision, Standard Contractual Clauses approved by the European Commission, or any other mechanism authorized by applicable data protection law.
14.4. Subject to the conditions set out in applicable data protection law, Customers may have rights including access, rectification, erasure, restriction of processing, data portability, and objection to certain processing, as well as the right to withdraw consent where processing is based on consent.
Requests relating to personal data may be sent to [email protected].
The Customer may also have the right to lodge a complaint with the competent data protection supervisory authority.
14.5. Personal data may be disclosed to third parties where necessary to provide the Services, process payments, prevent fraud, ensure security, comply with legal obligations, establish or enforce legal claims, or where otherwise permitted by applicable law.
Further information concerning the processing of personal data, including applicable legal bases, retention periods, recipients, and Customer rights, is available in the Company’s Privacy Policy.
14.6. The Site uses cookies and similar technologies in accordance with applicable data protection and electronic communications law.
Cookies strictly necessary for the operation, security, or features of the Site may be used without consent where permitted by law.
Other cookies or similar technologies requiring consent, including certain analytics, advertising, or personalization technologies, will only be activated after the Customer has provided the required consent through the Site’s consent management interface.
14.7. Where consent is required, the Customer may accept or refuse the relevant cookie categories and may modify or withdraw consent through the cookie settings made available on the Site.
Refusing optional cookies does not prevent access to essential Services where those cookies are not necessary for their operation.
14.8. Mere inactivity, scrolling, or continued browsing does not, in itself, constitute consent to cookies for which valid consent is legally required.
14.9. Further information concerning the cookies and similar technologies used on the Site is available in the Company’s Cookie Policy.
15.1. The Site, including its structure, design, software, databases, trademarks, logos, graphic elements, and other elements created by or belonging to the Company, is protected by applicable intellectual property law.
Except for third-party elements and content or rights belonging to Customers or other third parties, these elements are owned by or licensed to the Company.
15.2. The Company’s corporate name, trademarks, logos, and distinctive signs may not be used without the Company’s prior authorization, unless such use is permitted by applicable law.
15.3. Access to the Site does not transfer ownership of any intellectual property rights to the Customer.
Unless expressly authorized under these Terms or applicable law, the Customer may not reproduce, publish, distribute, modify, sell, or commercially exploit the Site, its software, or its proprietary content.
15.4. The Company grants the Customer a limited, non-exclusive, non-transferable, and revocable right to access and use the Site and Services for the duration of the Customer’s authorized access, subject to these Terms.
15.5. Artificial intelligence models, software, trademarks, names, and other third-party elements accessible through the Site remain subject to the intellectual property rights and applicable terms of their respective owners.
Nothing in these Terms transfers ownership of such third-party intellectual property rights to the Company or the Customer.
15.6. The Site may contain links or references to third-party websites. These links do not transfer any rights relating to those third-party services and do not constitute an endorsement by the Company.
15.7. The processing and permitted use of content submitted by Customers and AI-generated content may also be subject to applicable law, the technical features of the relevant AI service, and any specific terms expressly communicated to the Customer.
16.1. Where the Customer expressly subscribes to a newsletter or otherwise provides valid consent to receive marketing communications, the Company may send commercial communications relating to its products and Services in accordance with applicable law.
16.2. Where applicable law allows the Company to send communications concerning products or services similar to those previously purchased by an existing Customer without obtaining separate consent, the Company may do so under the conditions and with the safeguards required by applicable law.
16.3. The Customer may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting the Company.
Withdrawal of marketing consent does not affect service-related communications necessary to perform the contract, including communications relating to billing, security, the account, and the Subscription.
17.1. These Terms and the contractual relationship between the Customer and the Company are governed by Spanish law.
However, when the Customer is a consumer habitually resident in another country, this choice of Spanish law shall not deprive the Customer of the protection afforded by the mandatory provisions of the law of their country of habitual residence from which no agreement may derogate, where such protection applies under Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I) or any other applicable rule.
17.2. In the event of a complaint or dispute concerning the Services, the Customer is invited to first contact the Company’s Customer Service at [email protected] so that the parties may attempt to resolve the dispute amicably.
Where a consumer complaint submitted directly to the Company cannot be resolved, the Company will provide the consumer, where required by applicable law, with information concerning an accredited alternative dispute resolution body competent to handle the dispute and will indicate whether the Company is required or willing to participate in the relevant procedure.
Consumers involved in a cross-border dispute within the European Union may also obtain information and assistance from the European Consumer Centres Network (ECC-Net).
17.3. Nothing in these Terms limits any mandatory right a consumer has to bring proceedings before a competent court under the applicable rules of European Union or national consumer protection law.
In particular, where applicable European jurisdiction rules so provide, a consumer may bring proceedings against the Company before the courts of the Member State in which the Company is established or before the competent courts of the place where the consumer is domiciled.
Proceedings brought by the Company against a consumer are subject to the mandatory jurisdiction rules applicable to consumer contracts.
17.4. Where the Customer acts exclusively in the course of a commercial, industrial, craft, or professional activity and is therefore not a consumer, any dispute arising from or relating to these Terms falls, to the extent permitted by applicable law, within the jurisdiction of the competent courts of Barcelona, Spain.
The following form may be used by consumers wishing to exercise their statutory right of withdrawal. Use of this form is optional; any other unequivocal statement expressing the decision to withdraw may also be used.
For the attention of: MKD WORD S.L.
Calle Torres y Amat 21
08001 Barcelona
Spain
Email: [email protected]
I hereby notify you of my withdrawal from the contract for the provision of the following Service:
Service / Subscription: ______________________________
Order date: ______________________________
Consumer’s name: ______________________________
Email address used for the order: ______________________________
Consumer’s address, where applicable: ______________________________
Date: ______________________________
Consumer’s signature (only if this form is submitted on paper): ______________________________
Disclaimer
Ai-chatpro is an independent platform and is not affiliated with, endorsed by, sponsored by, or officially connected to any of the companies that develop or publish the LLMs or AI technologies mentioned on this Site.
The Company may use artificial intelligence models, APIs, and third-party technology providers to provide certain features of the Services. The availability of these technologies through ai-chatpro.com does not imply any affiliation, partnership, sponsorship, or endorsement between the Company and these third-party providers, unless expressly stated otherwise.
1. PREAMBLE – COMPANY IDENTIFICATION
1.1. These Terms of Use (the “Terms”) are offered by MKD WORD S.L. (the “Company”), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, registered under tax identification number B56372634.
These Terms determine the conditions under which the customer (the “Customer”) may access and use the ai-chatpro.com website and all associated pages (the “Site”), as well as the services offered through the Site (the “Services”).
1.2. The Company may be contacted by email at [email protected], via the chat available on the Site, or by telephone at 0 805 620 460 from Monday to Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m. (French time).
1.3. The Company owns and operates the ai-chatpro.com Site. The Site uses hosting infrastructure provided by Amazon Web Services (AWS).
2. DEFINITIONS
For the purposes of these Terms, the following terms, whether used in the singular or plural, have the meanings set out below:
“Terms”: means these Terms of Use.
“Company”: means MKD WORD S.L., the publisher and operator of the Site.
“Professional Partners”: means professionals, service providers, and independent experts who assist the Company in developing, implementing, providing, securing, or optimizing the Services.
“Site”: means the online service published by the Company and accessible at ai-chatpro.com, including its associated pages, URLs, and versions.
“Services”: means the services provided by the Company through the Site, as described in Article 4 of these Terms.
“Customer”: means any adult individual with legal capacity or any legal entity using or purchasing the Services.
When the Customer acts for purposes outside their commercial, industrial, craft, or professional activity, the Customer is considered a consumer. Consumers benefit from all mandatory consumer protection rights applicable to them under Spanish law and, where applicable, the mandatory laws of their country of habitual residence.
“Customer Account”: means the personal area made available to the Customer when registering or subscribing on the Site. The Customer Account is accessible using personal authentication credentials. The Customer may update their password and certain account information through the relevant section of the Site.
“ai-chatpro.com Plan”: means access to artificial intelligence tools and features allowing the Customer to interact with, generate, process, analyze, or otherwise use AI-generated content through the Site.
“Online Support”: means support services relating to account management, subscriptions, billing, and use of the Services.
“Customer Service”: means the Company’s customer support service, accessible by email, chat, and, where available, telephone.
“Subscription”: means the recurring paid subscription available on the Site. Unless otherwise stated at the time of purchase, the Subscription is billed for successive periods of thirty (30) days and renews automatically until canceled by the Customer in accordance with Article 12.
Where a Trial Offer applies, the first Subscription payment is not charged until the end of the Trial Period, unless the Customer cancels the Subscription before the end of the Trial Period.
“Trial Period”: means the forty-eight (48)-hour period during which an eligible Customer may access the Services under the terms of the Trial Offer without being charged the recurring Subscription price.
“Trial Offer”: means the offer allowing an eligible Customer to access the Services during the Trial Period before the first recurring Subscription payment is charged. By signing up for a Trial Offer, the Customer also subscribes to the recurring Subscription indicated at checkout, unless the Subscription is canceled before the Trial Period expires.
“One-Time Purchase”: means the purchase of a specific Service without subscribing to a recurring Subscription.
3. GENERAL PROVISIONS AND CUSTOMER CONSENT
3.1. The Company provides the Services described in Article 4 through the Site. To purchase a Service or subscribe to a Subscription, the Customer must follow the steps indicated on the Site, provide the required information, select the relevant Service or Subscription, and choose an available payment method.
3.2. Before using the Site, the Customer must ensure that they have the technical and computing resources necessary to access the Site and use the Services.
3.3. Before completing a purchase or Subscription, the Customer can access these Terms and must expressly accept them using the mechanism provided during the payment process.
By completing an order after accepting them, the Customer acknowledges having read, understood, and accepted the Terms applicable to the transaction.
The Company may retain appropriate electronic records evidencing the Customer’s acceptance of these Terms, including the applicable version of the Terms and relevant transaction information.
3.4. The Company reserves the right to amend these Terms from time to time.
Each new version applies from the date indicated in the updated Terms and applies to new purchases and, to the extent permitted by law and following any required notice, to subsequent renewal periods of existing Subscriptions.
Amendments do not retroactively affect rights already acquired by Customers under applicable mandatory law.
3.5. The Company operates a technical platform providing access to artificial intelligence tools and related features.
AI-generated content is produced automatically in response to information, instructions, or content submitted by the Customer. This content is not necessarily reviewed, verified, supervised, or edited by the Company before being displayed to the Customer.
Artificial intelligence systems may generate inaccurate, incomplete, outdated, misleading, or otherwise inappropriate information. The Customer is responsible for assessing whether AI-generated content is suitable for its intended use and independently verifying important information before relying on it.
The Services are not intended to replace the advice of a qualified professional where professional expertise is required, including medical, legal, financial, or any other regulated professional advice.
3.6. The Customer acknowledges that third-party artificial intelligence providers and other technical service providers may be involved in processing requests and providing certain features of the Services.
3.7. The Customer must not use the Site or Services to create, upload, distribute, or otherwise process unlawful content or content that infringes third-party rights.
In particular, the Customer must not use the Services for content involving the sexual exploitation of children, unlawful pornography, unlawful discriminatory or hateful content, unlawful violence, stolen or unauthorized content, infringement of intellectual property rights, fraud, or any other activity prohibited by applicable law.
The Company may take appropriate action when it has reasonable grounds to believe that the Site or Services are being used unlawfully, including restricting access, preserving relevant evidence, and reporting conduct to the competent authorities when required or permitted by law.
4. DESCRIPTION OF THE SERVICES
4.1. Subscription Services
4.1.1. ai-chatpro.com Plan: For a monthly Subscription price of €29 including applicable taxes, unless another price or offer is clearly displayed before purchase, the Customer receives access to the Services and the usage rights applicable to the Subscription selected at checkout.
Depending on the applicable offer, the Subscription may include features such as:
- Access to artificial intelligence tools and models;
- An online storage library;
- Conversation history;
- Other features displayed on the Site as included in the applicable Subscription.
4.1.2. Online Support
Online Support includes assistance relating to Customer Accounts, Subscriptions, billing, and use of the Services.
Customer Service is available through the communication methods indicated on the Site, including email and chat and, where available, telephone, from Monday to Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m. (French time).
The Company makes reasonable efforts to respond as quickly as possible.
4.2. One-Time Purchase Services
4.2.1. Where offered on the Site, the Customer may purchase certain Services on a one-time basis without subscribing to a recurring Subscription.
The nature, price, and terms of provision of the relevant One-Time Purchase are displayed to the Customer before the order is confirmed.
5. ENFORCEABILITY OF THE TERMS
5.1. These Terms define the conditions under which the Company provides and sells its Services to Customers through the Site. They apply to Subscriptions and One-Time Purchases.
5.2. Before confirming a purchase or Subscription, the Customer confirms that they had the opportunity to read and accept these Terms.
5.3. Completing an order following express acceptance of these Terms constitutes acceptance of the Terms.
5.4. Any additional or conflicting contractual terms proposed by a Customer do not apply unless expressly accepted in writing by the Company.
5.5. The fact that the Company does not require enforcement of a provision of these Terms at any given time does not constitute a waiver of that provision or of its right to enforce it later.
5.6. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in force to the extent permitted by applicable law.
Any provision that cannot legally apply to a consumer applies only to the extent permitted by mandatory consumer protection law.
6. ORDERING SERVICES AND SUBSCRIBING
6.1. The essential characteristics of the Services, the applicable price, billing frequency, and, where applicable, the Trial Offer are displayed to the Customer before the order is confirmed.
6.2. Before final confirmation, an order summary is provided to the Customer, indicating the selected Service or Subscription, the applicable price, and any additional fees.
The Customer has the opportunity to identify and correct data-entry errors before confirming the order.
6.3. Before confirming the order, the Customer must expressly accept these Terms.
The Customer must then activate a clearly labeled button or equivalent function indicating that placing the order entails an obligation to pay, either immediately or at the end of the stated Trial Period.
6.4. Once the Customer has accepted the Terms and confirmed the order, a binding contract is concluded between the Customer and the Company, subject to mandatory consumer rights, including the statutory right of withdrawal described in Article 11.
6.5. The Customer must provide the payment and billing information necessary to complete the transaction.
6.6. After confirming the order, the Company sends the Customer an electronic confirmation containing or providing access to relevant information concerning the order, Subscription, and Customer Account.
7. PRICING AND PAYMENT TERMS
7.1. The prices applicable to the Services are displayed before the Customer confirms the order. Unless expressly stated otherwise, prices displayed to consumers include applicable VAT.
7.2. The total price and, for a recurring Subscription, the recurring billing terms are displayed before final order validation.
7.3. Payments are made in the currency displayed at checkout. When the displayed currency is EUR, payment is made in EUR.
7.4. By subscribing to a recurring Subscription, the Customer authorizes the Company and its payment service providers to automatically charge the applicable Subscription price at the frequency indicated at checkout until the Subscription is canceled.
Where a Trial Offer applies, the first recurring payment is charged at the end of the Trial Period, unless the Customer cancels before the Trial Period expires.
Unless otherwise stated at checkout, subsequent payments are charged every thirty (30) days until cancellation.
7.5. Payments are processed by third-party payment service providers using appropriate security measures. The Company does not receive or retain the full payment card number when payment information is tokenized or otherwise processed directly by the payment service provider.
The Company may receive limited payment-related information necessary to process transactions, provide customer support, maintain accounts, prevent fraud, and manage disputes.
7.6. The Customer represents that they are authorized to use the payment method provided for the transaction.
7.7. The Company may refuse, suspend, or cancel a transaction or access to the Services when reasonably necessary due to non-payment, suspected fraud, attempted fraud, unauthorized payment activity, chargeback abuse, security concerns, or any other unlawful activity.
Any such action is taken in accordance with applicable law and does not affect mandatory consumer rights.
7.8. If a recurring payment cannot be charged, the Company may retry the payment using the payment method provided by the Customer and may suspend access to paid Services until payment is successfully made.
8. SERVICE DELIVERY AND PLATFORM ACCESS
8.1. The Services are made available electronically in accordance with the specifications and schedule communicated to the Customer during the purchase process.
For digital Services intended to be accessible immediately, access may be activated as soon as the order or Trial Offer has been successfully confirmed.
Immediate access to the Services does not, in itself, affect the statutory right of withdrawal described in Article 11.
8.2. Where a Customer Account is required, the Customer is responsible for keeping their authentication credentials confidential and must take reasonable measures to prevent unauthorized access.
The Customer must inform the Company without undue delay if they reasonably suspect unauthorized access to their Customer Account.
8.3. The Customer is responsible for ensuring that the information provided to the Company is accurate and up to date.
8.4. The Company may rely on third-party infrastructure, hosting providers, payment providers, and artificial intelligence providers to operate the Services.
The Company shall not be liable for failures exclusively attributable to an unforeseeable and unavoidable act of a third party, force majeure, or circumstances beyond its reasonable control, subject to mandatory rights afforded to consumers.
9. CUSTOMER SUPPORT
9.1. After any Subscription or purchase, the Customer may contact Customer Service for assistance, clarification, billing information, cancellation requests, refund requests, or to submit a complaint.
9.2. Customer Service may be contacted by email at [email protected] and through the other contact methods made available on the Site.
When telephone support is available, the stated hours are Monday to Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m. (French time).
10. CUSTOMER OBLIGATIONS
10.1. The Customer undertakes to comply with these Terms and applicable law when accessing or using the Site or Services.
10.2. The Customer must use the Site and Services only for lawful purposes and in accordance with the technical and operational instructions made available by the Company.
10.3. In particular, the Customer undertakes not to:
- Use the Site or Services unlawfully or for unlawful purposes;
- Copy, reproduce, rent, lend, distribute, transfer, sublicense, resell, or commercially exploit the Site or Services, unless expressly authorized by the Company;
- Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Site or associated software, except to the extent such restriction is prohibited by applicable law;
- Attempt to obtain unauthorized access to the Site, another Customer Account, the Company’s systems, or any connected infrastructure;
- Introduce viruses, malware, malicious code, or any other technology intended to damage, disrupt, or interfere with the Site or Services;
- Use automated processes, scripts, or other methods in a way that materially disrupts the normal operation of the Site or bypasses applicable technical restrictions;
- Infringe the intellectual property, privacy, or any other legal rights of the Company or a third party;
- Resell or attempt to resell access to the Services without the Company’s prior authorization;
- Use the Services to commit fraud, payment abuse, or any other deceptive or unlawful conduct.
Where applicable, and when required by law, the Company will act proportionately and inform the Customer of the reasons for the restriction or suspension.
The Company may also take any lawful action necessary to protect its rights or comply with obligations imposed by competent authorities.
11. RIGHT OF WITHDRAWAL – TRIAL CANCELLATION AND REFUNDS
11.1. When the Customer is a consumer, they benefit from the statutory right of withdrawal applicable under Spanish consumer law and, where applicable, any mandatory consumer protection provision under the law of their country of habitual residence.
Unless a longer mandatory withdrawal period applies under applicable law, the consumer may withdraw from a distance contract within fourteen (14) calendar days from the date the contract is concluded, without giving any reason.
The Customer may exercise their right of withdrawal by contacting the Company at [email protected] or by sending any other unequivocal statement expressing their decision to withdraw within the applicable withdrawal period.
A model withdrawal form is provided at the end of these Terms. Use of this form is not mandatory.
11.2. Access to the Services may begin immediately after registration or order confirmation, including during the statutory withdrawal period.
The Company does not require consumers to waive their statutory right of withdrawal as a condition of receiving immediate access to the Services.
If an eligible consumer exercises their right of withdrawal within the applicable fourteen (14)-day period, the Company will refund all payments received from that consumer under the relevant contract, even if the consumer accessed or used the Services during the withdrawal period.
The Company will not deduct or retain any amount corresponding to Services already accessed or used during that withdrawal period.
11.3. Refunds resulting from the valid exercise of the statutory right of withdrawal will be issued without undue delay and, in any event, no later than fourteen (14) calendar days after the Company is informed of the consumer’s decision to withdraw.
Unless the consumer expressly agrees otherwise, the refund will be made using the same payment method as that used for the original transaction, and the consumer will not incur any fees as a result of the refund.
11.4. The statutory right of withdrawal is separate from the Trial Offer and any voluntary commercial refund policy offered by the Company.
Where a forty-eight (48)-hour Trial Offer applies, the Customer may cancel the Subscription at any time before the Trial Period expires by using the cancellation options available on the Site or by contacting Customer Service.
If the Subscription is validly canceled before the Trial Period expires, the recurring Subscription payment will not be charged.
11.5. Where the Company expressly offers a voluntary “Money-Back Guarantee” or any other commercial refund policy, the eligibility period, conditions, and scope of that guarantee are those clearly communicated to the Customer at the time of purchase or on the Site.
Any voluntary commercial refund policy is in addition to, and does not limit, the Customer’s statutory right of withdrawal or any other mandatory consumer rights.
11.6. Nothing in this Article limits any legal remedy available to a consumer when digital content or digital services do not conform to the contract or applicable law.
12. MONTHLY SUBSCRIPTION CANCELLATION
12.1. The Subscription is provided without a minimum commitment period, unless a different commitment is expressly indicated to the Customer before purchase.
The Subscription renews automatically for successive billing periods until canceled.
The Customer may cancel the monthly Subscription at any time through the cancellation feature available in the Customer Account or on the Site, or by contacting the Company by email, chat, or telephone.
12.2. Unless otherwise provided by mandatory law or a specific offer, cancellation ends future renewals and takes effect at the end of the billing period already paid for.
The Customer retains access to the paid Services until the end of that billing period.
No further Subscription payment will be charged after the effective cancellation date.
12.3. Subscription cancellation is separate from the statutory right of withdrawal described in Article 11. Cancellation prevents future renewal, whereas withdrawal is a statutory right that may apply during the applicable withdrawal period.
13. LIABILITY
13.1. The Company provides the Services with reasonable care and in accordance with applicable law.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
13.2. AI-generated content is produced automatically and may contain errors, omissions, inaccuracies, bias, or outdated information.
The Customer is responsible for verifying and reviewing AI-generated content before relying on it, particularly where decisions may have significant legal, financial, medical, professional, or personal consequences.
The Company does not guarantee that AI-generated content will always be accurate, complete, unique, suitable for a particular purpose, or error-free.
13.3. To the extent permitted by applicable law, the Company shall not be liable for a failure or defective performance of the Services where it results from:
- An act or omission attributable to the Customer;
- An unforeseeable and unavoidable act of a third party unrelated to the provision of the Services;
- Force majeure or any other circumstance beyond the Company’s reasonable control.
Temporary interruptions may occur due to maintenance, security updates, technical incidents, Internet infrastructure failures, changes made by third-party providers, or circumstances beyond the Company’s reasonable control.
13.5. The Site may contain links to third-party websites or services that are neither operated nor controlled by the Company.
The presence of such links does not imply any endorsement of the relevant third-party website, service, information, or content.
The Company is not responsible for the availability or content of third-party websites, subject to applicable law.
13.6. The Company shall not be liable if a Customer does not receive emails due to incorrect contact information provided by the Customer, spam filtering, mailbox limitations, or technical issues related to the Customer’s email provider beyond the Company’s reasonable control.
14. PERSONAL DATA AND COOKIES
14.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Spanish data protection legislation, and any other mandatory data protection rules applicable to the relevant processing.
The Company may process personal data for purposes such as creating and managing Customer Accounts, providing the Services, managing payments and billing, customer support, security, fraud prevention, dispute management, compliance with legal obligations, and, where an appropriate legal basis exists, marketing communications.
14.2. Depending on the Services used, personal data processed by the Company may include identification and contact information, account information, transaction and billing information, technical and usage data, communications with Customer Service, and information submitted by the Customer when using the Services.
Certain information is necessary to create a Customer Account, complete a transaction, or provide the Services. If required information is not provided, the Company may be unable to provide the relevant Service.
14.3. The Company may use service providers acting on its behalf or otherwise involved in providing the Services, including hosting providers, payment providers, customer support providers, analytics providers, security providers, and artificial intelligence technology providers.
Where personal data is transferred outside the European Economic Area, the Company will use a lawful transfer mechanism where required, such as an adequacy decision, Standard Contractual Clauses approved by the European Commission, or any other mechanism authorized by applicable data protection law.
14.4. Subject to the conditions set out in applicable data protection law, Customers may have rights including access, rectification, erasure, restriction of processing, data portability, and objection to certain processing, as well as the right to withdraw consent where processing is based on consent.
Requests relating to personal data may be sent to [email protected].
The Customer may also have the right to lodge a complaint with the competent data protection supervisory authority.
14.5. Personal data may be disclosed to third parties where necessary to provide the Services, process payments, prevent fraud, ensure security, comply with legal obligations, establish or enforce legal claims, or where otherwise permitted by applicable law.
Further information concerning the processing of personal data, including applicable legal bases, retention periods, recipients, and Customer rights, is available in the Company’s Privacy Policy.
14.6. The Site uses cookies and similar technologies in accordance with applicable data protection and electronic communications law.
Cookies strictly necessary for the operation, security, or features of the Site may be used without consent where permitted by law.
Other cookies or similar technologies requiring consent, including certain analytics, advertising, or personalization technologies, will only be activated after the Customer has provided the required consent through the Site’s consent management interface.
14.7. Where consent is required, the Customer may accept or refuse the relevant cookie categories and may modify or withdraw consent through the cookie settings made available on the Site.
Refusing optional cookies does not prevent access to essential Services where those cookies are not necessary for their operation.
14.8. Mere inactivity, scrolling, or continued browsing does not, in itself, constitute consent to cookies for which valid consent is legally required.
14.9. Further information concerning the cookies and similar technologies used on the Site is available in the Company’s Cookie Policy.
15. INTELLECTUAL PROPERTY
15.1. The Site, including its structure, design, software, databases, trademarks, logos, graphic elements, and other elements created by or belonging to the Company, is protected by applicable intellectual property law.
Except for third-party elements and content or rights belonging to Customers or other third parties, these elements are owned by or licensed to the Company.
15.2. The Company’s corporate name, trademarks, logos, and distinctive signs may not be used without the Company’s prior authorization, unless such use is permitted by applicable law.
15.3. Access to the Site does not transfer ownership of any intellectual property rights to the Customer.
Unless expressly authorized under these Terms or applicable law, the Customer may not reproduce, publish, distribute, modify, sell, or commercially exploit the Site, its software, or its proprietary content.
15.4. The Company grants the Customer a limited, non-exclusive, non-transferable, and revocable right to access and use the Site and Services for the duration of the Customer’s authorized access, subject to these Terms.
15.5. Artificial intelligence models, software, trademarks, names, and other third-party elements accessible through the Site remain subject to the intellectual property rights and applicable terms of their respective owners.
Nothing in these Terms transfers ownership of such third-party intellectual property rights to the Company or the Customer.
15.6. The Site may contain links or references to third-party websites. These links do not transfer any rights relating to those third-party services and do not constitute an endorsement by the Company.
15.7. The processing and permitted use of content submitted by Customers and AI-generated content may also be subject to applicable law, the technical features of the relevant AI service, and any specific terms expressly communicated to the Customer.
16. NEWSLETTER AND MARKETING COMMUNICATIONS
16.1. Where the Customer expressly subscribes to a newsletter or otherwise provides valid consent to receive marketing communications, the Company may send commercial communications relating to its products and Services in accordance with applicable law.
16.2. Where applicable law allows the Company to send communications concerning products or services similar to those previously purchased by an existing Customer without obtaining separate consent, the Company may do so under the conditions and with the safeguards required by applicable law.
16.3. The Customer may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting the Company.
Withdrawal of marketing consent does not affect service-related communications necessary to perform the contract, including communications relating to billing, security, the account, and the Subscription.
17. GOVERNING LAW, CONSUMER DISPUTE RESOLUTION, AND JURISDICTION
17.1. These Terms and the contractual relationship between the Customer and the Company are governed by Spanish law.
However, when the Customer is a consumer habitually resident in another country, this choice of Spanish law shall not deprive the Customer of the protection afforded by the mandatory provisions of the law of their country of habitual residence from which no agreement may derogate, where such protection applies under Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I) or any other applicable rule.
17.2. In the event of a complaint or dispute concerning the Services, the Customer is invited to first contact the Company’s Customer Service at [email protected] so that the parties may attempt to resolve the dispute amicably.
Where a consumer complaint submitted directly to the Company cannot be resolved, the Company will provide the consumer, where required by applicable law, with information concerning an accredited alternative dispute resolution body competent to handle the dispute and will indicate whether the Company is required or willing to participate in the relevant procedure.
Consumers involved in a cross-border dispute within the European Union may also obtain information and assistance from the European Consumer Centres Network (ECC-Net).
17.3. Nothing in these Terms limits any mandatory right a consumer has to bring proceedings before a competent court under the applicable rules of European Union or national consumer protection law.
In particular, where applicable European jurisdiction rules so provide, a consumer may bring proceedings against the Company before the courts of the Member State in which the Company is established or before the competent courts of the place where the consumer is domiciled.
Proceedings brought by the Company against a consumer are subject to the mandatory jurisdiction rules applicable to consumer contracts.
17.4. Where the Customer acts exclusively in the course of a commercial, industrial, craft, or professional activity and is therefore not a consumer, any dispute arising from or relating to these Terms falls, to the extent permitted by applicable law, within the jurisdiction of the competent courts of Barcelona, Spain.
18. MODEL WITHDRAWAL FORM
The following form may be used by consumers wishing to exercise their statutory right of withdrawal. Use of this form is optional; any other unequivocal statement expressing the decision to withdraw may also be used.
For the attention of: MKD WORD S.L.
Calle Torres y Amat 21
08001 Barcelona
Spain
Email: [email protected]
I hereby notify you of my withdrawal from the contract for the provision of the following Service:
Service / Subscription: ______________________________
Order date: ______________________________
Consumer’s name: ______________________________
Email address used for the order: ______________________________
Consumer’s address, where applicable: ______________________________
Date: ______________________________
Consumer’s signature (only if this form is submitted on paper): ______________________________