General conditions
These Terms of Use are up to date as of September 22, 2026.
Ai-chatpro is an independent platform and is not affiliated with, approved by, sponsored by, or officially connected to any of the companies that develop or publish the LLMs or AI technologies mentioned on this Site.
The Company may use artificial intelligence models, APIs, and third-party technology providers to deliver certain features of the Services. The availability of these technologies through ai-chatpro.com does not imply any affiliation, partnership, sponsorship, or endorsement between the Company and these third-party providers, unless expressly stated otherwise.
1.1. These Terms of Use (hereinafter the “Terms”) are offered by MKD WORD S.L. (hereinafter the “Company”), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, registered under tax identification number B56372634.
These Terms set out the terms and conditions under which the customer (hereinafter the “Customer”) may access the ai-chatpro.com website and all associated pages (hereinafter the “Site”) and use them, as well as the services offered through the Site (hereinafter the “Services”).
1.2. The Company can be contacted by email at [email protected], via the chat available on the Site, or by phone at 0 805 620 460 from Monday to Friday from 9:00 to 19:00 and on Saturday from 10:00 to 15:00 (French time).
1.3. The Company owns and operates the ai-chatpro.com Site. The Site uses hosting infrastructure provided by Amazon Web Services (AWS).
For the purposes of these Terms, the following terms, whether used in the singular or plural, shall have the meaning set out below:
“Terms”: refers to these Terms of Use.
“Company”: refers to MKD WORD S.L., publisher and operator of the Site.
“Professional Partners”: refers to the professionals, service providers, and independent experts who assist the Company in developing, implementing, providing, securing, or optimizing the Services.
“Site”: refers to the online service published by the Company and accessible at ai-chatpro.com, including its associated pages, URLs, and versions.
“Services”: refers to the services provided by the Company through the Site as described in Article 4 of these Terms.
“Customer”: refers to any natural person of legal age and with legal capacity, or any legal entity using or purchasing the Services.
Where the Customer acts for purposes that do not fall within their commercial, industrial, craft, or professional activity, the Customer is considered a consumer. Consumers benefit from all mandatory consumer protection rights that apply to them under Spanish law and, where applicable, from the mandatory laws of their country of habitual residence.
“Customer Account”: refers to the personal space made available to the Customer upon registration or subscription on the Site. The Customer Account is accessible using personal authentication credentials. The Customer may update their password and certain account information via the corresponding section of the Site.
“Ai-chatpro.com Offer”: refers to access to AI tools and features that allow the Customer to interact with AI-generated content, generate it, process it, analyze it, or use it in any other way through the Site.
“Online Support”: refers to support services related to account management, subscriptions, billing, and use of the Services.
“Customer Support”: refers to the Company’s customer support service accessible by email, chat, and, when available, by phone.
“Subscription”: refers to the recurring paid subscription available on the Site. Unless otherwise indicated at the time of purchase, the Subscription is billed for successive periods of thirty (30) days and automatically renews until it is cancelled by the Customer in accordance with Article 12.
Where a Trial Offer applies, the first Subscription payment is only taken at the end of the Trial Period, unless the Customer cancels the Subscription before the end of the Trial Period.
“Trial Period”: refers to the forty-eight (48) hour period during which an eligible Customer can access the Services under the Trial Offer conditions without being charged the recurring Subscription price.
“Trial Offer”: refers to the offer that allows an eligible Customer to access the Services during the Trial Period before the first recurring Subscription payment is taken. By signing up for a Trial Offer, the Customer also subscribes to the recurring Subscription indicated at checkout, unless the Subscription is cancelled before the Trial Period expires.
“One-off Purchase”: refers to the purchase of a specific Service without subscribing to a recurring Subscription.
3.1. The Company provides the Services described in Article 4 through the Site. To purchase a Service or subscribe to an offer, the Customer must follow the steps shown on the Site, provide the required information, select the relevant Service or Subscription, and choose an available payment method.
3.2. Before using the Site, the Customer must ensure they have the necessary technical and IT resources to access the Site and use the Services.
3.3. Before finalizing a purchase or Subscription, the Customer is given access to these Terms and must expressly accept them using the mechanism made available during the checkout process.
By completing an order after this acceptance, the Customer acknowledges that they have read, understood, and accepted the Terms applicable to the transaction.
The Company may keep appropriate electronic records proving the Customer’s acceptance of these Terms, including the applicable version of the Terms and relevant transaction information.
3.4. The Company reserves the right to modify these Terms from time to time.
Any new version applies from the date stated in the updated Terms and applies to new purchases as well as, to the extent permitted by law and after any notification required, to subsequent renewal periods of existing Subscriptions.
Changes do not retroactively affect rights already acquired by Customers under the applicable mandatory law.
3.5. The Company operates a technical platform that provides access to AI tools and related features.
AI-generated content is automatically produced in response to information, instructions, or content submitted by the Customer. This content is not necessarily reviewed, verified, supervised, or edited by the Company before being shown to the Customer.
AI systems may generate inaccurate, incomplete, outdated, misleading, or otherwise inappropriate information. It is up to the Customer to assess whether AI-generated content is suitable for the intended use and to independently verify important information before relying on it.
The Services are not intended to replace the advice of a qualified professional when professional expertise is required, including medical, legal, financial, or any other regulated professional advice.
3.6. The Customer acknowledges that third-party AI providers and other technical service providers may be involved in processing requests and providing certain features of the Services.
3.6.1. The prompts and files that the Customer voluntarily chooses to submit are transmitted, only to the extent necessary to provide the requested feature, to the selected official AI API provider. These requests and the generated content remain subject to that provider’s terms of use, acceptable use rules, security measures, filters, and refusal mechanisms. The Company does not offer any alternative route intended to bypass a refusal or a security measure applied by the provider.
3.6.2. The Site does not include a public publishing feed or a marketplace that allows Users to share content with each other. The Customer may submit supported files for private analysis by the selected model, but may not import or deploy their own AI models, model weights, executable datasets, or software.
3.7. The Customer must not use the Site or the Services to create, upload, distribute, or otherwise process illegal content or content that infringes the rights of third parties.
In particular, the Customer must not use the Services for content involving the sexual exploitation of children, illegal pornography, illegal discriminatory or hateful content, illegal violence, stolen or unauthorized content, infringement of intellectual property rights, fraud, or any other activity prohibited by applicable law.
Sexual content involving minors, non-consensual intimate images, incitement to violence, terrorism or violent acts, malware, illegal goods or services, violations of privacy or the right to one’s image, as well as identity theft, deceptive deepfakes, or any representation of a person used without the necessary rights or consents are also prohibited. The restrictions specific to the selected AI provider also apply to the request and the generated content.
The Company may take appropriate measures when it has reasonable grounds to believe that the Site or the Services are being used unlawfully, including by restricting access, preserving relevant evidence, and reporting conduct to the competent authorities when required or permitted by law.
4.1. Subscription Services
4.1.1. Ai-chatpro.com Offer: For a monthly Subscription price of €29 incl. VAT, unless another price or offer is clearly displayed before purchase, the Customer receives access to the Services and the usage rights applicable to the Subscription selected at checkout.
Depending on the applicable offer, the Subscription may include features such as:
4.1.2. Online Support
Online Support includes guidance related to Customer Accounts, Subscriptions, billing, and use of the Services.
Customer Support is available through the communication methods indicated on the Site, including email and chat, and, when available, by phone, Monday to Friday from 9:00 to 19:00 and on Saturday from 10:00 to 15:00 (French time).
The Company will make reasonable efforts to respond as quickly as possible.
4.1.3. Transparency of AI-generated content
The Customer is informed that they are interacting with AI systems and that the responses, images, videos, or audio content obtained through the Services may be generated or manipulated by AI. When the selected provider includes a watermark, provenance information, a security marking, or a metadata element that identifies this origin, the Company does not offer to remove it and intends to preserve it. The Company also displays a clear indication regarding the synthetic nature of content when this is required and technically possible.
4.2. One-off Purchase Services
4.2.1. When offered on the Site, the Customer may purchase certain Services on a one-off basis without subscribing to a recurring Subscription.
The nature, price, and terms of delivery of the relevant One-off Purchase are shown to the Customer before the order is confirmed.
5.1. These Terms define the terms under which the Company provides and sells its Services to Customers via the Site. They apply to Subscriptions and One-off Purchases.
5.2. Before confirming a purchase or Subscription, the Customer confirms that they have been given the opportunity to read and accept these Terms.
5.3. Finalizing an order following the express acceptance of these Terms constitutes acceptance of the Terms.
5.4. Any additional or conflicting contractual terms proposed by a Customer do not apply unless the Company expressly and in writing accepts them.
5.5. The fact that the Company does not require the application of a provision of these Terms at a given time does not constitute a waiver of that provision or of its right to apply it later.
5.6. If any provision of these Terms is found to be invalid or unenforceable, the other provisions remain in effect to the extent permitted by applicable law.
Any provision that cannot legally apply to a consumer applies only to the extent permitted by the mandatory consumer protection law.
6.1. The essential characteristics of the Services, the applicable price, the billing frequency, and, where applicable, the Trial Offer are shown to the Customer before the order is confirmed.
6.2. Before final confirmation, an order summary is provided to the Customer, indicating the selected Service or Subscription, the applicable price, and any additional fees.
The Customer has the opportunity to identify and correct input errors before confirming the order.
6.3. Before confirming the order, the Customer must expressly accept these Terms.
The Customer must then activate a button clearly labeled or an equivalent function indicating that placing the order creates a payment obligation, either immediately or at the end of the Trial Period indicated.
6.4. Once the Customer has accepted the Terms and confirmed the order, a binding contract is formed between the Customer and the Company, subject to the mandatory rights of consumers, including the legal right of withdrawal described in Article 11.
6.5. The Customer must provide the necessary payment and billing information to complete the transaction.
6.6. After the order is confirmed, the Company sends the Customer an electronic confirmation containing, or giving access to, relevant information regarding the order, the Subscription, and the Customer Account.
7.1. The prices applicable to the Services are displayed before the Customer confirms the order. Unless expressly stated otherwise, the prices shown to consumers include the applicable VAT.
7.2. The total price and, in the case of a recurring Subscription, the terms for recurring billing are displayed before final validation of the order.
7.3. Payments are made in the currency shown at checkout. When the displayed currency is EUR, payment is made in EUR.
7.4. By subscribing to a recurring Subscription, the Customer authorizes the Company and its payment service providers to automatically charge the applicable Subscription price according to the frequency indicated at checkout, until the Subscription is cancelled.
Where a Trial Offer applies, the first recurring payment will be taken at the end of the Trial Period, unless the Customer cancels before the Trial Period expires.
Unless otherwise indicated at checkout, subsequent payments are taken every thirty (30) days until cancellation.
7.5. Payments are processed by third-party payment service providers using appropriate security measures. The Company does not receive or store the full payment card number when payment information is tokenized or otherwise processed directly by the payment service provider.
The Company may receive limited payment information necessary to process transactions, provide customer support, handle accounting, prevent fraud, and manage disputes.
7.6. The Customer declares that they are authorized to use the payment method provided for the transaction.
7.7. The Company may refuse, suspend, or cancel a transaction or access to the Services when reasonably necessary due to a payment failure, suspected fraud, an attempted fraud, unauthorized payment activity, an abuse of chargeback, security concerns, or any other unlawful activity.
Any such measure is taken in accordance with applicable law and does not affect consumers’ mandatory rights.
7.8. If a recurring payment cannot be collected, the Company may retry the payment using the payment method provided by the Customer and may suspend access to paid Services until payment is successfully made.
8.1. The Services are made available electronically in accordance with the characteristics and schedule communicated to the Customer during the purchase process.
For digital Services intended to be accessible immediately, access may be enabled as soon as the order or Trial Offer has been successfully confirmed.
Immediate access to the Services does not, by itself, affect the legal right of withdrawal described in Article 11.
8.2. When a Customer Account is required, the Customer is responsible for keeping their authentication credentials confidential and must take reasonable steps to prevent any unauthorized access.
The Customer must inform the Company without undue delay if they reasonably suspect unauthorized access to their Customer Account.
8.3. The Customer is responsible for ensuring that the information provided to the Company is accurate and up to date.
8.4. The Company may rely on third-party infrastructure, hosting providers, payment providers, and AI providers to operate the Services.
The Company cannot be held responsible for failures exclusively attributable to an unforeseeable and unavoidable act by a third party, a case of force majeure, or circumstances beyond its reasonable control, subject to the mandatory rights enjoyed by consumers.
9.1. After any Subscription or purchase, the Customer may contact Customer Support for help, clarifications, billing information, cancellation requests, refund requests, or to file a complaint.
9.2. Customer Support can be contacted by email at [email protected] and via the other contact methods made available on the Site.
When phone support is available, the hours shown are Monday to Friday from 9:00 to 19:00 and on Saturday from 10:00 to 15:00 (French time).
9.3. Any User, rights holder, or affected person may report suspected content, illegal content, content that infringes intellectual property rights, the right to one’s image, or a person’s consent, via [email protected], the contact form, or the Site chat. The report must allow the relevant account or item to be identified, describe the reason for the report, and provide, where possible, relevant information or supporting documents. Situations involving serious or immediate risk may be reported as urgent.
9.4. The Company records and reviews the report according to its nature and severity. It may temporarily restrict access to the content or the Customer Account, review available information and logs, remove or disable access to content when the report is well-founded, warn, suspend, or terminate the relevant account, preserve only the elements strictly necessary for the review or to comply with a legal obligation, and, when required or permitted by law, forward the report to the AI provider or the competent authorities.
9.5. When the reporter has provided their contact details, the Company will send an acknowledgment of receipt and may, when appropriate and permitted, provide information regarding the processing or closure of the report. The Company does not disclose another User’s Confidential Data or information that could compromise an investigation or facilitate bypassing security measures. A Customer who believes that a lawful request or content was blocked by mistake may contact Customer Support; the Company may re-examine the available information or forward the issue to the relevant provider, without disabling that provider’s security measures.
10.1. The Customer agrees to comply with these Terms and applicable law when accessing the Site and the Services or using them.
10.2. The Customer must use the Site and the Services only for lawful purposes and in accordance with the technical and operational instructions made available by the Company.
10.3. In particular, the Customer agrees not to:
Where applicable, and when required by law, the Company will act proportionately and inform the Customer of the reasons for the restriction or suspension.
The Company may also take any lawful action necessary to protect its rights or to comply with obligations imposed by the competent authorities.
10.5. The Customer declares that they have all rights, authorizations, and consents necessary regarding the prompts, files, images, videos, and other content that they submit or intend to use. In particular, the Customer is prohibited from submitting or using a person’s image, voice, or data in violation of their rights, creating or exploiting non-consensual intimate images, or engaging in deceptive identity theft.
10.6. The Customer must not delete, alter, or attempt to bypass watermarks, provenance markings, security metadata, or other indications applied by the AI provider or by the Company to flag content as generated or manipulated. No watermark-removal feature is offered in a Subscription plan.
11.1. When the Customer is a consumer, they benefit from the legal right of withdrawal applicable under Spanish consumer law and, where applicable, from any mandatory consumer protection provision under the law of their country of habitual residence.
Unless a longer mandatory withdrawal period applies under applicable law, the consumer may withdraw from a distance contract within fourteen (14) calendar days from the date the contract is concluded, without having to provide a reason.
The Customer may exercise their right of withdrawal by contacting the Company at [email protected] or by sending any other unambiguous statement expressing their decision to withdraw within the applicable withdrawal period.
A withdrawal form template is provided at the end of these Terms. Using this form is not mandatory.
11.2. Access to the Services may begin immediately after registration or order confirmation, including during the legal withdrawal period.
The Company does not require the consumer to waive their legal right of withdrawal as a condition for receiving immediate access to the Services.
If an eligible consumer exercises their right of withdrawal within the applicable fourteen (14) day period, the Company will refund all payments received from that consumer under the relevant contract, even if the consumer accessed or used the Services during the withdrawal period.
The Company will not deduct or withhold any amount corresponding to the Services already viewed or used during that withdrawal period.
11.3. Refunds following the valid exercise of the legal right of withdrawal will be made without undue delay and, in any event, no later than fourteen (14) calendar days after the Company has been informed of the consumer’s decision to withdraw.
Unless the consumer expressly agrees otherwise, the refund will be made using the same payment method used for the initial transaction, and the consumer will not incur any fees due to this refund.
11.4. The legal right of withdrawal is separate from the Trial Offer and any voluntary refund policy proposed by the Company.
Where a forty-eight (48) hour Trial Offer applies, the Customer may cancel the Subscription at any time before the Trial Period expires by using the cancellation options available on the Site or by contacting Customer Support.
If the Subscription is validly cancelled before the Trial Period expires, the recurring Subscription payment will not be taken.
11.5. When the Company expressly offers a voluntary commercial guarantee “Satisfied or Refunded” or any other voluntary refund policy, the eligibility period, conditions, and scope of that guarantee are those clearly communicated to the Customer at the time of purchase or on the Site.
Any voluntary refund policy is in addition to the Customer’s legal right of withdrawal or any other mandatory consumer right, without limiting them.
11.6. Nothing in this Article limits any legal remedy available to a consumer when digital content or digital services do not comply with the contract or applicable law.
12.1. The Subscription is provided without a minimum commitment period, unless a different commitment is expressly stated to the Customer before purchase.
The Subscription automatically renews for successive billing periods until it is cancelled.
The Customer may cancel the monthly Subscription at any time via the cancellation feature available in the Customer Account or on the Site, or by contacting the Company by email, chat, or phone.
12.2. Unless otherwise provided by mandatory law or a specific offer, cancellation ends future renewals and takes effect at the end of the billing period already paid for.
The Customer retains access to paid Services until the end of that billing period.
No other Subscription payment will be taken after the effective cancellation date.
12.3. Cancellation of a Subscription is separate from the legal right of withdrawal described in Article 11. Cancellation prevents future renewals, while withdrawal is a legal right that may apply during the applicable withdrawal period.
13.1. The Company provides the Services with reasonable care and in accordance with applicable law.
Nothing in these Terms excludes or limits any liability or any right of the consumer that cannot legally be excluded or limited under applicable law.
13.2. AI-generated content is automatically produced and may contain errors, omissions, inaccuracies, biases, or outdated information.
It is up to the Customer to verify and review AI-generated content before relying on it, especially when decisions may have important legal, financial, medical, professional, or personal consequences.
The Company does not guarantee that AI-generated content will always be accurate, complete, unique, suitable for a particular use, or free of errors.
13.3. To the extent permitted by applicable law, the Company cannot be held responsible for a failure or defective performance of the Services when this results from:
Temporary interruptions may occur due to maintenance, security updates, technical incidents, failures of the Internet infrastructure, changes made by third-party providers, or circumstances beyond the Company’s reasonable control.
13.5. The Site may contain links to third-party sites or services that are neither operated nor controlled by the Company.
The presence of such links does not imply endorsement of the relevant third-party site, service, information, or content.
The Company is not responsible for the availability or content of third-party sites, subject to applicable law.
13.6. The Company cannot be held responsible if a Customer does not receive emails due to incorrect contact information provided by the Customer, anti-spam filtering, mailbox limitations, or technical issues related to the Customer’s email provider, beyond the Company’s reasonable control.
14.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Spanish data protection legislation, and any other mandatory data protection rules applicable to the relevant processing.
The Company may process personal data for purposes such as creating and managing Customer Accounts, providing the Services, managing payments and billing, customer support, security, fraud prevention, dispute management, compliance with legal obligations, and, where an appropriate legal basis exists, marketing communications.
14.2. Depending on the Services used, the personal data processed by the Company may include identification and contact information, account information, transaction and billing information, technical and usage data, communications with Customer Support, and information submitted by the Customer when using the Services.
Some information is necessary to create a Customer Account, complete a transaction, or provide the Services. If the required information is not provided, the Company may be unable to provide the relevant Service.
14.3. The Company may use service providers acting on its behalf or otherwise involved in providing the Services, including hosting providers, payment providers, customer support providers, analytics providers, security providers, and AI technology providers.
When personal data is transferred outside the European Economic Area, the Company will use a lawful transfer mechanism applicable when required, such as an adequacy decision, the Standard Contractual Clauses approved by the European Commission, or any other mechanism authorized by applicable data protection law.
14.4. Subject to the conditions set out in applicable data protection law, Customers may have rights including access, rectification, erasure, restriction of processing, data portability, and objection to certain processing, as well as the right to withdraw their consent when processing is based on consent.
Requests related to personal data may be sent to [email protected].
The Customer may also have the right to file a complaint with the competent data protection supervisory authority.
14.5. Personal data may be shared with third parties when necessary to provide the Services, process payments, prevent fraud, ensure security, comply with legal obligations, establish or enforce legal rights, or when applicable law allows otherwise.
Further information about the processing of personal data, including applicable legal bases, retention periods, recipients, and the Customer’s rights, is available in the Company’s Privacy Policy.
14.6. The Site uses cookies and similar technologies in accordance with applicable data protection law and electronic communications rules.
Cookies strictly necessary for the operation, security, or features of the Site may be used without consent when permitted by law.
Other cookies or similar technologies requiring consent, including certain analytics, advertising, or personalization technologies, will only be activated after the Customer has given the required consent via the Site’s consent management interface.
14.7. Where consent is required, the Customer can accept or refuse the relevant cookie categories and can modify or withdraw their consent via the cookie settings made available on the Site.
Refusing optional cookies does not prevent access to essential Services when those cookies are not necessary for their operation.
14.8. Mere inactivity, scrolling, or continuing to browse does not, by itself, constitute consent to cookies for which valid consent is legally required.
14.9. Further information about the cookies and similar technologies used on the Site is available in the Company’s Cookie Policy.
15.1. The Site, including its structure, design, software, databases, trademarks, logos, graphic elements, and other elements created by or belonging to the Company, is protected by applicable intellectual property law.
Except for third-party elements and content or rights belonging to Customers or other third parties, these elements are owned by the Company or licensed to it.
15.2. The Company’s company name, trademarks, logos, and distinctive signs may not be used without the Company’s prior authorization, unless such use is permitted by applicable law.
15.3. Access to the Site does not transfer any ownership of intellectual property rights to the Customer.
Unless expressly authorized under these Terms or applicable law, the Customer may not reproduce, publish, distribute, modify, sell, or commercially exploit the Site, its software, or its proprietary content.
15.4. The Company grants the Customer a limited, non-exclusive, non-transferable, and revocable right to access and use the Site and the Services during the Customer’s authorized access period, subject to these Terms.
15.5. AI models, software, trademarks, names, and other third-party elements accessible via the Site remain subject to the intellectual property rights and applicable terms of their respective owners.
Nothing in these Terms transfers ownership of these third-party intellectual property rights to the Company or the Customer.
15.6. The Site may contain links or references to third-party sites. These links do not transfer any rights related to those third-party services and do not constitute an endorsement by the Company.
15.7. The processing and authorized use of content submitted by Customers and AI-generated content may also be subject to applicable law, the technical characteristics of the relevant AI service, and any specific conditions expressly communicated to the Customer.
15.8. Reports related to copyright, trademarks, the right to one’s image, personality rights, or unauthorized use of protected content are received by the Customer Support/legal service function of MKD WORD S.L at [email protected] or via the other contact channels published on the Site. The report must include the identity and contact details of the reporter, identification of the work or right claimed, information enabling the relevant content or request to be located, a description of the alleged infringement, available proof of ownership or authorization, a good-faith statement regarding the accuracy of the information, and a signature.
15.9. Complete reports are reviewed without undue delay, prioritized when they are urgent or clearly supported. The Company may temporarily restrict access, request additional information, remove or disable access to content when justified, inform the relevant User when appropriate, take action against repeat offenders, and forward complex or disputed issues to the AI provider or a specialized advisor.
16.1. When the Customer expressly signs up for a newsletter or otherwise provides valid consent to receive marketing communications, the Company may send commercial communications related to its products and Services in accordance with applicable law.
16.2. When applicable law allows the Company to send communications regarding products or services similar to those previously purchased by an existing Customer without collecting separate consent, the Company may do so under the conditions and with the safeguards required by applicable law.
16.3. The Customer may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting the Company.
Withdrawing marketing consent does not affect service-related communications that are necessary to perform the contract, including communications related to billing, security, the account, and the Subscription.
17.1. These Terms and the contractual relationship between the Customer and the Company are governed by Spanish law.
However, when the Customer is a consumer habitually resident in another country, this choice of Spanish law cannot deprive the Customer of the protection granted to them by mandatory provisions of the law of their country of habitual residence, from which no agreement can derogate, when this protection applies in accordance with Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I) or any other applicable rule.
17.2. In the event of a complaint or dispute regarding the Services, the Customer is invited to contact the Company’s Customer Support first at [email protected] so that the parties can try to resolve the dispute amicably.
Where a consumer complaint submitted directly to the Company cannot be resolved, the Company will provide the consumer, when required by applicable law, with information about an accredited out-of-court dispute resolution body competent to handle the dispute, and will indicate whether the Company is required or willing to participate in the relevant procedure.
Consumers involved in a cross-border dispute within the European Union may also obtain information and assistance from the European Consumer Centres Network (ECC-Net).
17.3. Nothing in these Terms limits any mandatory right available to a consumer to bring proceedings before a competent court under the applicable rules of European Union law or national law on consumer protection.
In particular, where the applicable EU rules on jurisdiction provide for it, a consumer may bring proceedings against the Company before the courts of the Member State in which the Company is established or before the competent courts of the place where the consumer is domiciled.
Proceedings brought by the Company against a consumer are subject to the mandatory jurisdiction rules applicable to consumer contracts.
17.4. Where the Customer acts exclusively within the scope of a commercial, industrial, craft, or professional activity and is therefore not a consumer, any dispute arising from or related to these Terms falls, to the extent permitted by applicable law, within the jurisdiction of the competent courts of Barcelona, Spain.
The following form may be used by consumers who wish to exercise their legal right of withdrawal. Using this form is optional; any other unambiguous statement expressing the decision to withdraw may also be used.
To: MKD WORD S.L.
Calle Torres y Amat 21
08001 Barcelona
Spain
Email: [email protected]
I hereby give notice that I withdraw from the contract for the provision of the following Service:
Service / Subscription: ______________________________
Order date: ______________________________
Consumer name: ______________________________
Email address used for the order: ______________________________
Consumer address, if applicable: ______________________________
Date: ______________________________
Consumer signature (only if this form is submitted on paper): ______________________________
Notice
Ai-chatpro is an independent platform and is not affiliated with, approved by, sponsored by, or officially connected to any of the companies that develop or publish the LLMs or AI technologies mentioned on this Site.
The Company may use artificial intelligence models, APIs, and third-party technology providers to deliver certain features of the Services. The availability of these technologies through ai-chatpro.com does not imply any affiliation, partnership, sponsorship, or endorsement between the Company and these third-party providers, unless expressly stated otherwise.
1. PREAMBLE – IDENTIFICATION OF THE COMPANY
1.1. These Terms of Use (hereinafter the “Terms”) are offered by MKD WORD S.L. (hereinafter the “Company”), whose registered office is located at Calle Torres y Amat 21, 08001 Barcelona, Spain, registered under tax identification number B56372634.
These Terms set out the terms and conditions under which the customer (hereinafter the “Customer”) may access the ai-chatpro.com website and all associated pages (hereinafter the “Site”) and use them, as well as the services offered through the Site (hereinafter the “Services”).
1.2. The Company can be contacted by email at [email protected], via the chat available on the Site, or by phone at 0 805 620 460 from Monday to Friday from 9:00 to 19:00 and on Saturday from 10:00 to 15:00 (French time).
1.3. The Company owns and operates the ai-chatpro.com Site. The Site uses hosting infrastructure provided by Amazon Web Services (AWS).
2. DEFINITIONS
For the purposes of these Terms, the following terms, whether used in the singular or plural, shall have the meaning set out below:
“Terms”: refers to these Terms of Use.
“Company”: refers to MKD WORD S.L., publisher and operator of the Site.
“Professional Partners”: refers to the professionals, service providers, and independent experts who assist the Company in developing, implementing, providing, securing, or optimizing the Services.
“Site”: refers to the online service published by the Company and accessible at ai-chatpro.com, including its associated pages, URLs, and versions.
“Services”: refers to the services provided by the Company through the Site as described in Article 4 of these Terms.
“Customer”: refers to any natural person of legal age and with legal capacity, or any legal entity using or purchasing the Services.
Where the Customer acts for purposes that do not fall within their commercial, industrial, craft, or professional activity, the Customer is considered a consumer. Consumers benefit from all mandatory consumer protection rights that apply to them under Spanish law and, where applicable, from the mandatory laws of their country of habitual residence.
“Customer Account”: refers to the personal space made available to the Customer upon registration or subscription on the Site. The Customer Account is accessible using personal authentication credentials. The Customer may update their password and certain account information via the corresponding section of the Site.
“Ai-chatpro.com Offer”: refers to access to AI tools and features that allow the Customer to interact with AI-generated content, generate it, process it, analyze it, or use it in any other way through the Site.
“Online Support”: refers to support services related to account management, subscriptions, billing, and use of the Services.
“Customer Support”: refers to the Company’s customer support service accessible by email, chat, and, when available, by phone.
“Subscription”: refers to the recurring paid subscription available on the Site. Unless otherwise indicated at the time of purchase, the Subscription is billed for successive periods of thirty (30) days and automatically renews until it is cancelled by the Customer in accordance with Article 12.
Where a Trial Offer applies, the first Subscription payment is only taken at the end of the Trial Period, unless the Customer cancels the Subscription before the end of the Trial Period.
“Trial Period”: refers to the forty-eight (48) hour period during which an eligible Customer can access the Services under the Trial Offer conditions without being charged the recurring Subscription price.
“Trial Offer”: refers to the offer that allows an eligible Customer to access the Services during the Trial Period before the first recurring Subscription payment is taken. By signing up for a Trial Offer, the Customer also subscribes to the recurring Subscription indicated at checkout, unless the Subscription is cancelled before the Trial Period expires.
“One-off Purchase”: refers to the purchase of a specific Service without subscribing to a recurring Subscription.
3. GENERAL PROVISIONS AND CUSTOMER CONSENT
3.1. The Company provides the Services described in Article 4 through the Site. To purchase a Service or subscribe to an offer, the Customer must follow the steps shown on the Site, provide the required information, select the relevant Service or Subscription, and choose an available payment method.
3.2. Before using the Site, the Customer must ensure they have the necessary technical and IT resources to access the Site and use the Services.
3.3. Before finalizing a purchase or Subscription, the Customer is given access to these Terms and must expressly accept them using the mechanism made available during the checkout process.
By completing an order after this acceptance, the Customer acknowledges that they have read, understood, and accepted the Terms applicable to the transaction.
The Company may keep appropriate electronic records proving the Customer’s acceptance of these Terms, including the applicable version of the Terms and relevant transaction information.
3.4. The Company reserves the right to modify these Terms from time to time.
Any new version applies from the date stated in the updated Terms and applies to new purchases as well as, to the extent permitted by law and after any notification required, to subsequent renewal periods of existing Subscriptions.
Changes do not retroactively affect rights already acquired by Customers under the applicable mandatory law.
3.5. The Company operates a technical platform that provides access to AI tools and related features.
AI-generated content is automatically produced in response to information, instructions, or content submitted by the Customer. This content is not necessarily reviewed, verified, supervised, or edited by the Company before being shown to the Customer.
AI systems may generate inaccurate, incomplete, outdated, misleading, or otherwise inappropriate information. It is up to the Customer to assess whether AI-generated content is suitable for the intended use and to independently verify important information before relying on it.
The Services are not intended to replace the advice of a qualified professional when professional expertise is required, including medical, legal, financial, or any other regulated professional advice.
3.6. The Customer acknowledges that third-party AI providers and other technical service providers may be involved in processing requests and providing certain features of the Services.
3.6.1. The prompts and files that the Customer voluntarily chooses to submit are transmitted, only to the extent necessary to provide the requested feature, to the selected official AI API provider. These requests and the generated content remain subject to that provider’s terms of use, acceptable use rules, security measures, filters, and refusal mechanisms. The Company does not offer any alternative route intended to bypass a refusal or a security measure applied by the provider.
3.6.2. The Site does not include a public publishing feed or a marketplace that allows Users to share content with each other. The Customer may submit supported files for private analysis by the selected model, but may not import or deploy their own AI models, model weights, executable datasets, or software.
3.7. The Customer must not use the Site or the Services to create, upload, distribute, or otherwise process illegal content or content that infringes the rights of third parties.
In particular, the Customer must not use the Services for content involving the sexual exploitation of children, illegal pornography, illegal discriminatory or hateful content, illegal violence, stolen or unauthorized content, infringement of intellectual property rights, fraud, or any other activity prohibited by applicable law.
Sexual content involving minors, non-consensual intimate images, incitement to violence, terrorism or violent acts, malware, illegal goods or services, violations of privacy or the right to one’s image, as well as identity theft, deceptive deepfakes, or any representation of a person used without the necessary rights or consents are also prohibited. The restrictions specific to the selected AI provider also apply to the request and the generated content.
The Company may take appropriate measures when it has reasonable grounds to believe that the Site or the Services are being used unlawfully, including by restricting access, preserving relevant evidence, and reporting conduct to the competent authorities when required or permitted by law.
4. DESCRIPTION OF THE SERVICES
4.1. Subscription Services
4.1.1. Ai-chatpro.com Offer: For a monthly Subscription price of €29 incl. VAT, unless another price or offer is clearly displayed before purchase, the Customer receives access to the Services and the usage rights applicable to the Subscription selected at checkout.
Depending on the applicable offer, the Subscription may include features such as:
- Access to AI tools and models;
- An online storage library;
- Conversation history;
- Other features shown on the Site as included in the applicable Subscription.
4.1.2. Online Support
Online Support includes guidance related to Customer Accounts, Subscriptions, billing, and use of the Services.
Customer Support is available through the communication methods indicated on the Site, including email and chat, and, when available, by phone, Monday to Friday from 9:00 to 19:00 and on Saturday from 10:00 to 15:00 (French time).
The Company will make reasonable efforts to respond as quickly as possible.
4.1.3. Transparency of AI-generated content
The Customer is informed that they are interacting with AI systems and that the responses, images, videos, or audio content obtained through the Services may be generated or manipulated by AI. When the selected provider includes a watermark, provenance information, a security marking, or a metadata element that identifies this origin, the Company does not offer to remove it and intends to preserve it. The Company also displays a clear indication regarding the synthetic nature of content when this is required and technically possible.
4.2. One-off Purchase Services
4.2.1. When offered on the Site, the Customer may purchase certain Services on a one-off basis without subscribing to a recurring Subscription.
The nature, price, and terms of delivery of the relevant One-off Purchase are shown to the Customer before the order is confirmed.
5. ENFORCEABILITY OF THE TERMS
5.1. These Terms define the terms under which the Company provides and sells its Services to Customers via the Site. They apply to Subscriptions and One-off Purchases.
5.2. Before confirming a purchase or Subscription, the Customer confirms that they have been given the opportunity to read and accept these Terms.
5.3. Finalizing an order following the express acceptance of these Terms constitutes acceptance of the Terms.
5.4. Any additional or conflicting contractual terms proposed by a Customer do not apply unless the Company expressly and in writing accepts them.
5.5. The fact that the Company does not require the application of a provision of these Terms at a given time does not constitute a waiver of that provision or of its right to apply it later.
5.6. If any provision of these Terms is found to be invalid or unenforceable, the other provisions remain in effect to the extent permitted by applicable law.
Any provision that cannot legally apply to a consumer applies only to the extent permitted by the mandatory consumer protection law.
6. ORDERING SERVICES AND SUBSCRIPTION
6.1. The essential characteristics of the Services, the applicable price, the billing frequency, and, where applicable, the Trial Offer are shown to the Customer before the order is confirmed.
6.2. Before final confirmation, an order summary is provided to the Customer, indicating the selected Service or Subscription, the applicable price, and any additional fees.
The Customer has the opportunity to identify and correct input errors before confirming the order.
6.3. Before confirming the order, the Customer must expressly accept these Terms.
The Customer must then activate a button clearly labeled or an equivalent function indicating that placing the order creates a payment obligation, either immediately or at the end of the Trial Period indicated.
6.4. Once the Customer has accepted the Terms and confirmed the order, a binding contract is formed between the Customer and the Company, subject to the mandatory rights of consumers, including the legal right of withdrawal described in Article 11.
6.5. The Customer must provide the necessary payment and billing information to complete the transaction.
6.6. After the order is confirmed, the Company sends the Customer an electronic confirmation containing, or giving access to, relevant information regarding the order, the Subscription, and the Customer Account.
7. PRICING AND PAYMENT TERMS
7.1. The prices applicable to the Services are displayed before the Customer confirms the order. Unless expressly stated otherwise, the prices shown to consumers include the applicable VAT.
7.2. The total price and, in the case of a recurring Subscription, the terms for recurring billing are displayed before final validation of the order.
7.3. Payments are made in the currency shown at checkout. When the displayed currency is EUR, payment is made in EUR.
7.4. By subscribing to a recurring Subscription, the Customer authorizes the Company and its payment service providers to automatically charge the applicable Subscription price according to the frequency indicated at checkout, until the Subscription is cancelled.
Where a Trial Offer applies, the first recurring payment will be taken at the end of the Trial Period, unless the Customer cancels before the Trial Period expires.
Unless otherwise indicated at checkout, subsequent payments are taken every thirty (30) days until cancellation.
7.5. Payments are processed by third-party payment service providers using appropriate security measures. The Company does not receive or store the full payment card number when payment information is tokenized or otherwise processed directly by the payment service provider.
The Company may receive limited payment information necessary to process transactions, provide customer support, handle accounting, prevent fraud, and manage disputes.
7.6. The Customer declares that they are authorized to use the payment method provided for the transaction.
7.7. The Company may refuse, suspend, or cancel a transaction or access to the Services when reasonably necessary due to a payment failure, suspected fraud, an attempted fraud, unauthorized payment activity, an abuse of chargeback, security concerns, or any other unlawful activity.
Any such measure is taken in accordance with applicable law and does not affect consumers’ mandatory rights.
7.8. If a recurring payment cannot be collected, the Company may retry the payment using the payment method provided by the Customer and may suspend access to paid Services until payment is successfully made.
8. SERVICE DELIVERY AND PLATFORM ACCESS
8.1. The Services are made available electronically in accordance with the characteristics and schedule communicated to the Customer during the purchase process.
For digital Services intended to be accessible immediately, access may be enabled as soon as the order or Trial Offer has been successfully confirmed.
Immediate access to the Services does not, by itself, affect the legal right of withdrawal described in Article 11.
8.2. When a Customer Account is required, the Customer is responsible for keeping their authentication credentials confidential and must take reasonable steps to prevent any unauthorized access.
The Customer must inform the Company without undue delay if they reasonably suspect unauthorized access to their Customer Account.
8.3. The Customer is responsible for ensuring that the information provided to the Company is accurate and up to date.
8.4. The Company may rely on third-party infrastructure, hosting providers, payment providers, and AI providers to operate the Services.
The Company cannot be held responsible for failures exclusively attributable to an unforeseeable and unavoidable act by a third party, a case of force majeure, or circumstances beyond its reasonable control, subject to the mandatory rights enjoyed by consumers.
9. CUSTOMER SUPPORT
9.1. After any Subscription or purchase, the Customer may contact Customer Support for help, clarifications, billing information, cancellation requests, refund requests, or to file a complaint.
9.2. Customer Support can be contacted by email at [email protected] and via the other contact methods made available on the Site.
When phone support is available, the hours shown are Monday to Friday from 9:00 to 19:00 and on Saturday from 10:00 to 15:00 (French time).
9.3. Any User, rights holder, or affected person may report suspected content, illegal content, content that infringes intellectual property rights, the right to one’s image, or a person’s consent, via [email protected], the contact form, or the Site chat. The report must allow the relevant account or item to be identified, describe the reason for the report, and provide, where possible, relevant information or supporting documents. Situations involving serious or immediate risk may be reported as urgent.
9.4. The Company records and reviews the report according to its nature and severity. It may temporarily restrict access to the content or the Customer Account, review available information and logs, remove or disable access to content when the report is well-founded, warn, suspend, or terminate the relevant account, preserve only the elements strictly necessary for the review or to comply with a legal obligation, and, when required or permitted by law, forward the report to the AI provider or the competent authorities.
9.5. When the reporter has provided their contact details, the Company will send an acknowledgment of receipt and may, when appropriate and permitted, provide information regarding the processing or closure of the report. The Company does not disclose another User’s Confidential Data or information that could compromise an investigation or facilitate bypassing security measures. A Customer who believes that a lawful request or content was blocked by mistake may contact Customer Support; the Company may re-examine the available information or forward the issue to the relevant provider, without disabling that provider’s security measures.
10. CUSTOMER OBLIGATIONS
10.1. The Customer agrees to comply with these Terms and applicable law when accessing the Site and the Services or using them.
10.2. The Customer must use the Site and the Services only for lawful purposes and in accordance with the technical and operational instructions made available by the Company.
10.3. In particular, the Customer agrees not to:
- Use the Site or the Services in an unlawful manner or for unlawful purposes;
- Copy, reproduce, rent, lend, distribute, transfer, sublicense, resell, or commercially exploit the Site or the Services, unless the Company has expressly authorized it;
- Perform reverse engineering, decompile, disassemble, or attempt to discover the source code of the Site or related software, except to the extent such restriction is prohibited by applicable law;
- Attempt to obtain unauthorized access to the Site, another Customer Account, the Company’s systems, or any connected infrastructure;
- Introduce viruses, malware, malicious code, or any other technology intended to damage, disrupt, or interfere with the Site or the Services;
- Use automated processes, scripts, or other methods in a way that substantially disrupts the normal operation of the Site or bypasses applicable technical restrictions;
- Infringe the Company’s or a third party’s intellectual property rights, privacy rights, or any other legal rights;
- Resell or attempt to resell access to the Services without the Company’s prior authorization;
- Use the Services to commit fraud, payment abuse, or any other misleading or unlawful behavior.
Where applicable, and when required by law, the Company will act proportionately and inform the Customer of the reasons for the restriction or suspension.
The Company may also take any lawful action necessary to protect its rights or to comply with obligations imposed by the competent authorities.
10.5. The Customer declares that they have all rights, authorizations, and consents necessary regarding the prompts, files, images, videos, and other content that they submit or intend to use. In particular, the Customer is prohibited from submitting or using a person’s image, voice, or data in violation of their rights, creating or exploiting non-consensual intimate images, or engaging in deceptive identity theft.
10.6. The Customer must not delete, alter, or attempt to bypass watermarks, provenance markings, security metadata, or other indications applied by the AI provider or by the Company to flag content as generated or manipulated. No watermark-removal feature is offered in a Subscription plan.
11. RIGHT OF WITHDRAWAL – CANCELLATION OF THE TRIAL AND REFUNDS
11.1. When the Customer is a consumer, they benefit from the legal right of withdrawal applicable under Spanish consumer law and, where applicable, from any mandatory consumer protection provision under the law of their country of habitual residence.
Unless a longer mandatory withdrawal period applies under applicable law, the consumer may withdraw from a distance contract within fourteen (14) calendar days from the date the contract is concluded, without having to provide a reason.
The Customer may exercise their right of withdrawal by contacting the Company at [email protected] or by sending any other unambiguous statement expressing their decision to withdraw within the applicable withdrawal period.
A withdrawal form template is provided at the end of these Terms. Using this form is not mandatory.
11.2. Access to the Services may begin immediately after registration or order confirmation, including during the legal withdrawal period.
The Company does not require the consumer to waive their legal right of withdrawal as a condition for receiving immediate access to the Services.
If an eligible consumer exercises their right of withdrawal within the applicable fourteen (14) day period, the Company will refund all payments received from that consumer under the relevant contract, even if the consumer accessed or used the Services during the withdrawal period.
The Company will not deduct or withhold any amount corresponding to the Services already viewed or used during that withdrawal period.
11.3. Refunds following the valid exercise of the legal right of withdrawal will be made without undue delay and, in any event, no later than fourteen (14) calendar days after the Company has been informed of the consumer’s decision to withdraw.
Unless the consumer expressly agrees otherwise, the refund will be made using the same payment method used for the initial transaction, and the consumer will not incur any fees due to this refund.
11.4. The legal right of withdrawal is separate from the Trial Offer and any voluntary refund policy proposed by the Company.
Where a forty-eight (48) hour Trial Offer applies, the Customer may cancel the Subscription at any time before the Trial Period expires by using the cancellation options available on the Site or by contacting Customer Support.
If the Subscription is validly cancelled before the Trial Period expires, the recurring Subscription payment will not be taken.
11.5. When the Company expressly offers a voluntary commercial guarantee “Satisfied or Refunded” or any other voluntary refund policy, the eligibility period, conditions, and scope of that guarantee are those clearly communicated to the Customer at the time of purchase or on the Site.
Any voluntary refund policy is in addition to the Customer’s legal right of withdrawal or any other mandatory consumer right, without limiting them.
11.6. Nothing in this Article limits any legal remedy available to a consumer when digital content or digital services do not comply with the contract or applicable law.
12. CANCELLATION OF THE MONTHLY SUBSCRIPTION
12.1. The Subscription is provided without a minimum commitment period, unless a different commitment is expressly stated to the Customer before purchase.
The Subscription automatically renews for successive billing periods until it is cancelled.
The Customer may cancel the monthly Subscription at any time via the cancellation feature available in the Customer Account or on the Site, or by contacting the Company by email, chat, or phone.
12.2. Unless otherwise provided by mandatory law or a specific offer, cancellation ends future renewals and takes effect at the end of the billing period already paid for.
The Customer retains access to paid Services until the end of that billing period.
No other Subscription payment will be taken after the effective cancellation date.
12.3. Cancellation of a Subscription is separate from the legal right of withdrawal described in Article 11. Cancellation prevents future renewals, while withdrawal is a legal right that may apply during the applicable withdrawal period.
13. LIABILITY
13.1. The Company provides the Services with reasonable care and in accordance with applicable law.
Nothing in these Terms excludes or limits any liability or any right of the consumer that cannot legally be excluded or limited under applicable law.
13.2. AI-generated content is automatically produced and may contain errors, omissions, inaccuracies, biases, or outdated information.
It is up to the Customer to verify and review AI-generated content before relying on it, especially when decisions may have important legal, financial, medical, professional, or personal consequences.
The Company does not guarantee that AI-generated content will always be accurate, complete, unique, suitable for a particular use, or free of errors.
13.3. To the extent permitted by applicable law, the Company cannot be held responsible for a failure or defective performance of the Services when this results from:
- An act or omission attributable to the Customer;
- An unforeseeable and unavoidable act by a third party with no link to the provision of the Services;
- A case of force majeure or any other circumstance beyond the Company’s reasonable control.
Temporary interruptions may occur due to maintenance, security updates, technical incidents, failures of the Internet infrastructure, changes made by third-party providers, or circumstances beyond the Company’s reasonable control.
13.5. The Site may contain links to third-party sites or services that are neither operated nor controlled by the Company.
The presence of such links does not imply endorsement of the relevant third-party site, service, information, or content.
The Company is not responsible for the availability or content of third-party sites, subject to applicable law.
13.6. The Company cannot be held responsible if a Customer does not receive emails due to incorrect contact information provided by the Customer, anti-spam filtering, mailbox limitations, or technical issues related to the Customer’s email provider, beyond the Company’s reasonable control.
14. PERSONAL DATA AND COOKIES
14.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Spanish data protection legislation, and any other mandatory data protection rules applicable to the relevant processing.
The Company may process personal data for purposes such as creating and managing Customer Accounts, providing the Services, managing payments and billing, customer support, security, fraud prevention, dispute management, compliance with legal obligations, and, where an appropriate legal basis exists, marketing communications.
14.2. Depending on the Services used, the personal data processed by the Company may include identification and contact information, account information, transaction and billing information, technical and usage data, communications with Customer Support, and information submitted by the Customer when using the Services.
Some information is necessary to create a Customer Account, complete a transaction, or provide the Services. If the required information is not provided, the Company may be unable to provide the relevant Service.
14.3. The Company may use service providers acting on its behalf or otherwise involved in providing the Services, including hosting providers, payment providers, customer support providers, analytics providers, security providers, and AI technology providers.
When personal data is transferred outside the European Economic Area, the Company will use a lawful transfer mechanism applicable when required, such as an adequacy decision, the Standard Contractual Clauses approved by the European Commission, or any other mechanism authorized by applicable data protection law.
14.4. Subject to the conditions set out in applicable data protection law, Customers may have rights including access, rectification, erasure, restriction of processing, data portability, and objection to certain processing, as well as the right to withdraw their consent when processing is based on consent.
Requests related to personal data may be sent to [email protected].
The Customer may also have the right to file a complaint with the competent data protection supervisory authority.
14.5. Personal data may be shared with third parties when necessary to provide the Services, process payments, prevent fraud, ensure security, comply with legal obligations, establish or enforce legal rights, or when applicable law allows otherwise.
Further information about the processing of personal data, including applicable legal bases, retention periods, recipients, and the Customer’s rights, is available in the Company’s Privacy Policy.
14.6. The Site uses cookies and similar technologies in accordance with applicable data protection law and electronic communications rules.
Cookies strictly necessary for the operation, security, or features of the Site may be used without consent when permitted by law.
Other cookies or similar technologies requiring consent, including certain analytics, advertising, or personalization technologies, will only be activated after the Customer has given the required consent via the Site’s consent management interface.
14.7. Where consent is required, the Customer can accept or refuse the relevant cookie categories and can modify or withdraw their consent via the cookie settings made available on the Site.
Refusing optional cookies does not prevent access to essential Services when those cookies are not necessary for their operation.
14.8. Mere inactivity, scrolling, or continuing to browse does not, by itself, constitute consent to cookies for which valid consent is legally required.
14.9. Further information about the cookies and similar technologies used on the Site is available in the Company’s Cookie Policy.
15. INTELLECTUAL PROPERTY
15.1. The Site, including its structure, design, software, databases, trademarks, logos, graphic elements, and other elements created by or belonging to the Company, is protected by applicable intellectual property law.
Except for third-party elements and content or rights belonging to Customers or other third parties, these elements are owned by the Company or licensed to it.
15.2. The Company’s company name, trademarks, logos, and distinctive signs may not be used without the Company’s prior authorization, unless such use is permitted by applicable law.
15.3. Access to the Site does not transfer any ownership of intellectual property rights to the Customer.
Unless expressly authorized under these Terms or applicable law, the Customer may not reproduce, publish, distribute, modify, sell, or commercially exploit the Site, its software, or its proprietary content.
15.4. The Company grants the Customer a limited, non-exclusive, non-transferable, and revocable right to access and use the Site and the Services during the Customer’s authorized access period, subject to these Terms.
15.5. AI models, software, trademarks, names, and other third-party elements accessible via the Site remain subject to the intellectual property rights and applicable terms of their respective owners.
Nothing in these Terms transfers ownership of these third-party intellectual property rights to the Company or the Customer.
15.6. The Site may contain links or references to third-party sites. These links do not transfer any rights related to those third-party services and do not constitute an endorsement by the Company.
15.7. The processing and authorized use of content submitted by Customers and AI-generated content may also be subject to applicable law, the technical characteristics of the relevant AI service, and any specific conditions expressly communicated to the Customer.
15.8. Reports related to copyright, trademarks, the right to one’s image, personality rights, or unauthorized use of protected content are received by the Customer Support/legal service function of MKD WORD S.L at [email protected] or via the other contact channels published on the Site. The report must include the identity and contact details of the reporter, identification of the work or right claimed, information enabling the relevant content or request to be located, a description of the alleged infringement, available proof of ownership or authorization, a good-faith statement regarding the accuracy of the information, and a signature.
15.9. Complete reports are reviewed without undue delay, prioritized when they are urgent or clearly supported. The Company may temporarily restrict access, request additional information, remove or disable access to content when justified, inform the relevant User when appropriate, take action against repeat offenders, and forward complex or disputed issues to the AI provider or a specialized advisor.
16. NEWSLETTER AND COMMERCIAL COMMUNICATIONS
16.1. When the Customer expressly signs up for a newsletter or otherwise provides valid consent to receive marketing communications, the Company may send commercial communications related to its products and Services in accordance with applicable law.
16.2. When applicable law allows the Company to send communications regarding products or services similar to those previously purchased by an existing Customer without collecting separate consent, the Company may do so under the conditions and with the safeguards required by applicable law.
16.3. The Customer may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting the Company.
Withdrawing marketing consent does not affect service-related communications that are necessary to perform the contract, including communications related to billing, security, the account, and the Subscription.
17. APPLICABLE LAW, CONSUMER DISPUTE RESOLUTION, AND JURISDICTION
17.1. These Terms and the contractual relationship between the Customer and the Company are governed by Spanish law.
However, when the Customer is a consumer habitually resident in another country, this choice of Spanish law cannot deprive the Customer of the protection granted to them by mandatory provisions of the law of their country of habitual residence, from which no agreement can derogate, when this protection applies in accordance with Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I) or any other applicable rule.
17.2. In the event of a complaint or dispute regarding the Services, the Customer is invited to contact the Company’s Customer Support first at [email protected] so that the parties can try to resolve the dispute amicably.
Where a consumer complaint submitted directly to the Company cannot be resolved, the Company will provide the consumer, when required by applicable law, with information about an accredited out-of-court dispute resolution body competent to handle the dispute, and will indicate whether the Company is required or willing to participate in the relevant procedure.
Consumers involved in a cross-border dispute within the European Union may also obtain information and assistance from the European Consumer Centres Network (ECC-Net).
17.3. Nothing in these Terms limits any mandatory right available to a consumer to bring proceedings before a competent court under the applicable rules of European Union law or national law on consumer protection.
In particular, where the applicable EU rules on jurisdiction provide for it, a consumer may bring proceedings against the Company before the courts of the Member State in which the Company is established or before the competent courts of the place where the consumer is domiciled.
Proceedings brought by the Company against a consumer are subject to the mandatory jurisdiction rules applicable to consumer contracts.
17.4. Where the Customer acts exclusively within the scope of a commercial, industrial, craft, or professional activity and is therefore not a consumer, any dispute arising from or related to these Terms falls, to the extent permitted by applicable law, within the jurisdiction of the competent courts of Barcelona, Spain.
18. WITHDRAWAL FORM TEMPLATE
The following form may be used by consumers who wish to exercise their legal right of withdrawal. Using this form is optional; any other unambiguous statement expressing the decision to withdraw may also be used.
To: MKD WORD S.L.
Calle Torres y Amat 21
08001 Barcelona
Spain
Email: [email protected]
I hereby give notice that I withdraw from the contract for the provision of the following Service:
Service / Subscription: ______________________________
Order date: ______________________________
Consumer name: ______________________________
Email address used for the order: ______________________________
Consumer address, if applicable: ______________________________
Date: ______________________________
Consumer signature (only if this form is submitted on paper): ______________________________